Robelyn Oblea

ROBELYN OBLEA VIRTUAL ASSISTANT PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to utilize and maximize my skills for any business needs. CONTACT- - SKILLS Proficient in the use of Internet, Microsoft Office (Word, Excel, PowerPoint, Publisher), Google Docs, Google Drive, Outlook, Canva, Photoshop E-Commerce Data Management Research and Data Entry Chat and Email Support Administrative Task Social Media Management Email Management CRM Management Customer Service Inbound | Outbound calls Good interpersonal skills Excellent in oral and written communication skills Good work/time management WORK EXPERIENCE live:robelynoblea EDUCATION Technological University of the Philippines - Manila Bachelor of Science in Electronics Engineering, 2019 ECEnterprises Group Manila, Inc., Customer Support Specialist SEP 2015 - AUG 2018 Processing, tracking, placing orders on the online shop Tagging emails based on appropriate categories and other email management tasks Reviewing and replying to various email concerns (Order processing, order tracking, shipping, cancellation, general inquiries, etc) Managing emails about hotel and flight booking Product listing (E-bay, Amazon, etc.) Product description research and writing Categorizing, branding, tagging of products in the store’s website (Google Sheets) Reviewing and moderating product images and contents Open Access Marketing Philippines Inc., Quality Assurance Analyst NOV 2014 - AUG 2015 Checking and validating data from analyst’s outputs Emailing and calling clients and healthcare insurance providers to verify information Uploading of employees and company’s profile after validation Checking and validation of employee’s premium payments for health insurance Verifying updated employee’s benefits from the company and insurance providers Communicating with the employer/company for various concerns Open Access Marketing Philippines Inc., Data Analyst SEP 2014 - NOV 2014 Obtaining employee’s healthcare insurance information from the providers by email and phone (Benefits and illegibility, premium, healthcare plans, etc.) Collating acquired informed to data sheets (Excel) and making sure that information is accurate Computing monthly/quarterly/yearly premiums of employee ACS of the Philippines Inc., Customer Care Assistant SEP 2013 - DEC 2013 Answering calls for various customer concerns for healthcare insurance and commuter’s account Providing customer’s benefits and eligibility premiums, balance, plan information and affiliated providers Communicating with the health providers for verification and validation of health plans Updating CRM regarding submitted receipts for healthcare claims ACS of the Philippines Inc., Insurance Analyst AUG 2012 - JUL 2013 Communicating with property manager for various concerns regarding commercial mortgage and insurance by phone and email Communicating with property owner for expedited loan concerns Checking insurance documents for commercial mortgage properties (Life Insurance, Fire Insurance, Earthquake, Flood, etc) Reviewing insurance requirements for mortgage loan applications Updating CRM for acquired information from the documents Tagging loans as Compliant or Non-Compliant before closing applications KGB Philippines, Special Agent (Work From Home) AUG 2011 - JAN 2012 Answering and handling inquiries from customers in United States and United Kingdom through a messaging application Researching answers to questions from customers Checking proper format, validate sources of information