Rob Adams

Resume of Robert (Rob) Adams Senior Program/Project Manager To: The Hiring Team, 7 August 2025 Re: Availability for Remote Technology Program/Project Management I am excited to express my interest in contributing to your organisation as an experienced Program or Project Manager, delivering exceptional results across diverse industries. I bring a combination of strategic focus, technical expertise, and a commitment to achieving organisational objectives through the delivery of high-impact technology and transformation programs. My passion for guiding talented teams and driving continuous improvement ensures I can deliver the service quality and agility that today’s businesses demand. Key skills and experience: • • • • • Availability: Immediate Engagement Sought: Contracts or Permanent Location: Remote Working Rights: Australian & NZ Citizen Rate: Flexible depending on responsibility level and length of engagement. Delivering large scale enterprise resource planning initiatives for leading brands, strengthening operational capability and ensuring business readiness Orchestrating successful carve-outs and complex IT transformations in Mergers and Acquisitions environments, with a focus on seamless business continuity and independence Managing multimillion-dollar programs resulting in fully compliant, scalable digital platforms supporting hundreds of thousands of users Leading cybersecurity enhancements across enterprise systems, establishing robust controls and enhancing both data and service resilience Overseeing high-value portfolios of technology projects, modernising business-critical platforms and infrastructure to support growth With a demonstrated ability to partner with stakeholders at every level, and to translate strategic vision into real business value, I am confident my experience aligns well with the needs of dynamic organisations. I am eager to further discuss how I can support your goals and contribute to your success. Thank you for considering my application. I look forward to the opportunity to discuss my candidacy with you. Sincerely, Rob Adams Resume of Robert (Rob) Adams Senior Program/Project Manager Competencies (* to ***** rating) Leadership and Governance **** Complex Program Oversight **** Stakeholder Engagement **** Executive Reporting **** Regulatory & Commercial Compliance **** Cross-Functional Leadership **** Business Case Development Project Delivery **** End-to-End Project Management **** Methods: Waterfall, Agile, Hybrid **** Benefits Realisation **** Risk & Issue Management **** Resource Planning & Allocation **** Scope & Change Control **** Governance Frameworks **** Vendor & Partner Coordination **** Post-Implementation Evaluation Tools **** Project Management (MS Project, Primavera, Monday.com, DevOps, Jira Smartsheets, ClickUp, Trello, PPM Pro) ***** Office (Pen & Paper, Excel, PwrPnt etc) **** Graphics (Adobe, Visio, Canva) **** Colab. (Teams, Slack, Confluence) *** AI (ChatGPT, Copilot, Perplexity) Career Timeline April 2010 – Present Source AU Made - Innovation Director February 2022-December 2024 Freedom Furniture - Program Manager January - September 2022 Sony (Playstation) - Snr Project Manager October 2020 - July 2021 NXP (NZ) - Snr Project Manager March 2018 - March 2020 Winc - Snr Project Manager January 2016 - October 2016 Sony (Playstation) - Snr Project Manager June 2014 - Nov 2015 Vitae Partners - Consultant Prior to 2014 ANZ - Program Manager IBM Global Services - Program Director NAB - Program Manager Telstra - Group Manager Allens Arthur Robinsons - Project Manager Westpac - Various Technology & R&D Ted Bates Advertising – Graphic Design Executive Summary (Resume) A highly accomplished Senior Program and Project Manager with an extensive record of delivering complex transformation and technology programs across both the public and private sectors. With a proven ability to design and execute strategic delivery roadmaps, I consistently lead cross-functional teams to achieve successful outcomes, optimising business value and embedding continuous improvement practices. My experience spans organisations from start-ups to multinationals, with a deep focus on stakeholder engagement, benefit realisation, risk management, governance, and aligning delivery with business objectives. I am recognised for delivering large-scale change while using project methods as appropriate (Waterfall, Agile, and hybrid) to meet each organisation’s needs and objectives. Key Career Achievements include: • • • • • • • Managed multiple ERP upgrades and implementations, including SAP S/4 Hana and Dynamics 365, in complex, deadline-driven environments Successfully led a technology carve-out, achieving M&A driven IT independence (including SAP) under an aggressive timeline Led a $35M+ technical program consolidating corporate banking portals, achieving regulatory compliance across 16 jurisdictions, delivering a scalable unified platform for 300,000 users and completing 32 key launches in 10 months Directed a $22M+ infrastructure data centre program for Telstra, delivering on schedule and within budget Led a $13M security uplift initiative across NAB enterprise retail systems, strengthening identity, cyber and data protections, and establishing compliance controls with seamless service Oversaw a $100M+ portfolio of 90 projects modernising Wholesale banking systems following regulatory oversight Managed a $130M+ infrastructure uplift, delivering the Southern Hemisphere’s largest mainframe installation and a significant virtualisation program Curriculum Vitae of Robert (Rob) Adams Senior Program/Project Manager Program Manager - Freedom Furniture February 2022 – December 2024 Freedom Furniture, a leading retail brand, initiated a roadmap to simplify it’s complex technology environment, beginning by replacing its legacy financial system with Dynamics 365 F&O ERP. The program faced severe delays, resource challenges, and operational instability, requiring immediate intervention to stabilise and deliver the project. Complexity & Key Challenges ($3m+) • • • • • Governance: Establishing project reporting frameworks to track progress, risks, and resource utilisation. Stakeholder Engagement: Aligning business and technology objectives across diverse cross-functional teams. With specific challenges in time management with key internal subject matter expertise. Agile Delivery Leadership: Delivered functional customisations and iterative releases using iterative (agile) methods, aligning project delivery timelines with operational needs. System Stability: Resolved technical and data issues across multiple legacy and modern systems. Cloud Hosted Service Integration: Integrate Azure & SaaS services, ensuring compliance with Freedom’s data and operational frameworks. Responsibilities • • • Managed the Bedding in pipeline with a portfolio of ERP-related projects from rescuing the troubled project through implementation and bedding in. Collaboratively worked with the Executive stakeholders to govern the program, working through program risks, priorities, performance metrics, and resource allocation. Leveraged Agile methods for collaborative innovative problem solving, phased implementations, achieving iterative delivery and incremental value realisation. Achievements & Outcomes • • • Service Integration: Integrated Azure-hosted & SaaS services, enhancing scalability and compliance with corporate standards. Operational Confidence Restored: Rebuilt leadership confidence through successful risk mitigation, issue resolution and system stabilisation. Successful ERP Implementation: Delivered the Dynamics 365 F&O ERP system, stabilising operations and resolving 97% of more than 500 identified critical issues. These range of issues were broad including: supply chain & retail system integration, upstream data cleanliness, financial reporting, and business change management. Curriculum Vitae of Robert (Rob) Adams Senior Program/Project Manager Innovation Director – Source AU Made April 2010 – Present An innovation-driven consultancy providing services to SMEs in aligning technology investments to maximise Technology ROI and operational efficiency by developing strategic roadmaps and project plans. Engagements encompass the development of technology roadmaps, business cases, and project plans, with a focus on providing advice on cybersecurity (Essential Eight & CSF 2.0), along with maximising ROI from technology (generally ERP & Ecommerce), and providing guidance on how technology can improve operational efficiencies. Senior Project Manager - Sony PlayStation (SIE) January - September 2022 (Part-Time) Sony Interactive Entertainment (PlayStation) initiated a large-scale program (global) to rationalise and upgrade the ERP to from SAP ECC to S/4 HANA, with the Europe/ANZ regions implement in mid-2022. Complexity & Key Challenges: • • • International Coordination: Coordinating across time zones with a London-based executive and resources across Europe and the US. Localised Adjustments: Addressing ANZ-specific data, compliance, and logistical requirements while aligning with European based program needs. Adaptability: Managing ambiguity and rapid shifts in program priorities. Responsibilities • • • Directed ANZ region readiness and alignment for the Directed ANZ region readiness and alignment for the SAP S/4 HANA rollout, ensuring regulatory and internal compliance to deliver the project in line with global milestones. Managed data migration, testing (ALM), and stakeholder engagement, preparing teams for a smooth transition. Partnered with global leadership to address escalations and maintain program momentum. Achievements & Outcomes • • • Regional & Retail Compliance: Established alignment across ANZ and European operations, achieving seamless integration within program timelines. Smooth Transition: Delivered the SAP S/4 HANA rollout for ANZ with minimal operational disruption. Operational Readiness: Positioned the ANZ region for long-term ERP stability and operational efficiency. Curriculum Vitae of Robert (Rob) Adams Senior Program/Project Manager Senior Project Manager - NXP (Rebranded WINC NZ) October 2020 - July 2021 NXP, (formerly known as WINC NZ), a B2B retail supplier for office essentials and business supplies in New Zealand. Following its success during COVID-19, NXP sought to modernise its operations by migrating its SAP system to S/4 HANA in the cloud. This migration was a critical maturity step, enabling NXP to streamline its processes across retail functions, including logistics, customer service, finance, and data reporting. Complexity & Key Challenges • • Retail-Specific SAP Migration: Migrating a heavily customised retail SAP system to the new data framework (S/4 Hana) while ensuring continuity of essential retail functions. Unrecognised Project Complexity: Senior leadership initially anticipated a straightforward project; however, it quickly became apparent there were significant, complex technical challenges. Responsibilities • • Delivered a hybrid project plan, mapping technical dependencies and aligning Azure migration with operational goals. Collaborated with the CFO and CEO, ensuring business buy-in and risk mitigation throughout the transition. Achievements & Outcomes • • Azure Integration: Migrated business-critical SAP system to the new environment and integrated with Azure hosted services, achieving enhanced performance and scalability. Stakeholder Engagement: Fostered executive alignment to ensure sustained program momentum. Curriculum Vitae of Robert (Rob) Adams Senior Program/Project Manager Program Manager - WINC (NZ Carve Out) March 2018 - March 2020 WINC, under significant M&A pressure, needed to divest its New Zealand operations to facilitate a transTasman acquisition. This required a complete IT separation in a complex technology environment, including systems, processes, and infrastructure, within an aggressive three-month timeline. The project involved a two-phase approach: • Establishing independence for WINC NZ to meet the divestiture requirements, • Transitioning the operations to function as a fully standalone business (post-sale). Complexity & Key Challenges • • • • • High-Stakes M&A Timeline: Achieving full IT separation under intense regulatory and operational scrutiny. Governance and Risk Management: Developing governance frameworks and identifying key risks to ensure the project delivered as required within the appropriate Regulatory and compliance frameworks. Operational Continuity: Maintaining business functions while delivering independent IT systems. System Independence: Establishing standalone IT systems (e.g., SAP, Salesforce, infrastructure) while maintaining operational stability and data integrity. Regulatory Compliance: Navigating New Zealand’s stringent data segregation and regulatory requirements, ensuring full compliance. Responsibilities • • • • Led the IT separation portfolio during a high-stakes M&A process, ensuring operational independence. Implemented governance frameworks to align portfolio priorities with organisational strategy. Directed the transition of critical systems (e.g., SAP, Salesforce) to ensure business continuity. Led post-sale transitions, ensuring smooth collaboration between divested entities and stakeholders. Achievements & Outcomes • • • Successful Separation: Achieved IT independence under an aggressive three-month timeline, meeting regulatory requirements. Governance Established: Delivered governance for post-sale transitions, enabling seamless collaboration between entities. Operational Independence: Achieved IT independence while maintaining business continuity and operational stability. Curriculum Vitae of Robert (Rob) Adams Senior Program/Project Manager Technology Consultant / Project Manager Sony Interactive Entertainment (PlayStation) January - October 2016 Sony PlayStation sought to align its ANZ and European IT services to deliver a more consistent experience across its internal operations. The engagement required a strategic roadmap to unify IT governance, infrastructure, and support systems between Europe and ANZ. Complexity & Key Challenges • • Complex Multi-Region Alignment: Aligning Sony’s IT operations across Europe and ANZ posed a significant challenge, as each region had established its own governance standards, processes, and tools. Ensuring consistency across these diverse systems required overcoming operational differences that varied widely between Europe and ANZ. Adapting IT Operations for Local Requirements: The ANZ region had unique IT needs that did not always align with the European framework, including specific network configurations, service desk protocols, and latency issues due to geographical distance. These discrepancies required careful adaptation to meet local demands while maintaining alignment with Sony’s global standards. Responsibilities • Developed a retail-focused IT alignment roadmap, standardizing infrastructure and governance between Europe and ANZ to ensure consistent customer experience. • Three-Year Retail IT Alignment Roadmap: Created a comprehensive plan for aligning retail IT services across regions, including a follow-thesun service desk model for enhanced support. Retail IT Service Standardisation: Delivered a unified support framework, ensuring retail operational consistency across ANZ and Europe. Achievements & Outcomes • Curriculum Vitae of Robert (Rob) Adams Senior Program/Project Manager Consultant, Vitae Partners June 2014 - November 2015 Delivered technology strategy and project management consulting to major Australian organisations, focusing on ERP transitions and IT operational improvements. Provided guidance for Woolworths’ SAP transition to Business-as-Usual and established robust ITIL service contracts, ensuring business continuity and operational consistency for clients. Program Manager, Institutional Banking, ANZ November 2010 - November 2012 Led the $35M+ technical program consolidating corporate banking portals, achieving full regulatory compliance across 16 jurisdictions. Delivered a scalable unified platform supporting 300,000 users and completed 32 key launches in 10 months with comprehensive change request management with an Agile and DevOps approach. Program Director / Program Manager, IBM (Telstra Account) June 2010 - November 2010 Directed $22M+ infrastructure program for Telstra, including major data centre upgrades and IT modernisation. Managed cross-vendor teams to collaborate in the delivery of complex projects on aggressive timelines, ensuring technical and commercial success. Program Manager, Security & Risk, National Australia Bank (NAB) March 2007 - February 2010 Led a $13M security uplift initiative across NAB enterprise retail systems, strengthening cyber, identity and data protections while establishing ongoing compliance controls and uninterrupted service. Coordinated project delivery with international Cross-functional teams and prepared the bank for APRA’s Technology Audit. Program Manager, Strategic Investment Program, nabCapital June 2006 - March 2007 Oversaw a $100M+ portfolio of 90 projects modernising nabCapital post-regulatory oversight. Established governance frameworks, coordinated cross-functional delivery, and achieved all transformation milestones on time and within budget. Group Manager, IT Recovery & Program Management, Telstra April 2004 - June 2006 Managed a $130M+ infrastructure uplift program, delivering the Southern Hemisphere’s largest mainframe installation and a large virtualisation program. Delivered scalable infrastructure transitions with robust governance & change management. This complex program enhanced service continuity, resilience, and ensured full alignment with regulatory and audit requirements. Consultant/Project Manager, Allens Arthur Robinson (Allens) October 2000-April 2004 Rationalised technology services post-merger, leading document management consolidation and introducing invoice automation which saved over $2M annually. Uplifted standards in project discipline and delivered technical support on major M&A matters. Various Roles, Westpac NZ 1987-September 2000 Held diverse ICT management and operations roles, including R&D on EFTPOS and internet banking, enterprise systems (Mainframe & Midrange), business continuity management, and merger project leadership. Delivered major service and system uplifts, led Y2K readiness initiatives, and established a resilient “service continuity” architecture. Curriculum Vitae of Robert (Rob) Adams Senior Program/Project Manager Certifications and Methodologies • • • • PMI Program/Portfolio Management Practitioner ITIL Foundations Certification Agile/Hybrid Project Management Expertise Post Grad. Dip. Information Systems Management Other Points of Interest I have a passion for Fine Art and Landscape Photography - http://www.robadams.com.au & for sale as large prints through http://www.emutrail.com. Contact Details Robert (Rob) Adams LinkedIn: https://www.linkedin.com/in/rob-adams/ Location: Hunter Valley, NSW, Australia, 2325