Roan R Diaz

●       I was able to work in E-commerce (handling Amazon, Shopify and Ebay). Optimizing the listings included review, uploading images, writing product descriptions, and updating keywords. I do also Amazon Seller Central (Fixing stranded Inventory and fulfilment reports)

●       I do social media marketing and at the same time I edit the images using Photoshop, Canva and pixlr.com. I handle Facebook, Twitter, and Instagram (scheduling posts, replying to social media messages or interaction.

●       Purchase order – making decisions on what items and how much quantity is going to be ordered by using the tool PC2 (Price Checker2). As part of Purchase order I also do Accounting works for accounts payables and I am making sure that all suppliers are monitored for on time payment.

●       Customer Service – As part of being a general VA it is my responsibility to make sure that all supplier and customer concerns are being handled in a timely manner. I do reply to customer concerns in Amazon, and supplier concerns about confirmation of orders and payments through chat, email or call.

●       And lastly as HR/Admin VA it is my responsibility to make sure that all team member concerns are addressed properly, it may be about Salary, Leave, Benefits and tasks assigned to them. I also organize Team activities. As part of my work as Admin VA and onboarding of new team members I was doing the hiring process like screening the applicant’s, interview, skills test and also I am writing/creating a task manual or guide of a process. Data Entry and Organizing Suppliers meeting with the CEO and maintaining the list of current suppliers in our CRM tool.