RIZZI ANN CERERA
Contact no.: - / E-mail:-Career objective: To follow and gain a career path that will lead to utilizing and enhancing my
abilities and skills, displays my competitive work and educational background, flourishes my
hardworking and organizational characteristics and most of all endowing a personality of good
working relationship towards others for the success of the company, my fellow team, as well
as myself.
PERSONAL SUMMARY
Nationality
: Filipino
Civil Status
: Married
Date of birth
: June 28, 1987
Visa Status
: Transferable Visa
Languages
: Filipino, English, Waray-waray
ACHIEVEMENT/AWARD
July 2013
August 02,2011
March 27, 2010
March 26, 2010
May 07- June 01,
2008
: Employee of the Month, Holiday Inn Express Dubai
Internet City
: Top Agent, Expedia Elite Account
Aegis People Support, Cebu, Philippines
: Top Agent, World Wide Exchange(WWTE)- Client
Specific Training(Rating 4.73)
Aegis People Support, Cebu, Philippines
: Valedictorian, World Wide Travel Exchange(WWTE)Client Specific Training(Rating 3.70)
Aegis People Support, Cebu, Philippines
: Intern Co-Writer, The Freeman Corp., Inc. (30 News
Articles published)
Skills and Interests
Leadership, initiative, flexible and organizational skills
Good communication and writing skills
Computer literate (Microsoft Office Applications, Opera, Macromedia Dreamweaver, Sabre)
Reading and writing poems
RIZZI ANN CERERA
Contact no.: - / E-mail:-PROFESSIONAL EXPERIENCE:
April 24, 2015 - June 10, 2020
: Customer Service Agent
Hub Operations and Ground Services of Qatar Airways
Handling designated areas such as boarding gates and counters,
providing customer service and reporting to Senior Customer
Service Agent.
Aug. 01, 2014 - April 12, 2015
: Reservations Agent
Holiday Inn Express Dubai Internet City
Handling making, amending and canceling hotel reservations
either individual, travel agency or corporate. Also answers
booking inquiries and complaint.
Dec. 26, 2012 – Jul. 31, 2014
: Guest Service Agent
Holiday Inn Express Dubai Internet City
As a front liner of the hotel, responsible in assisting guest
regarding their booking, complaint handling and inquiries.
Oct. 24, 2011 – Nov. 08,
2012
: IBM Sprint ( account: Customer Service Associate (CSA)
Convergys Philippines
Provides customer service in terms of billing, basic
troubleshooting for equipment and coverage issues for
products offered such as cellular and landline phones, laptops,
tablets, connection cards and broadband; as well handles sales
needs.
Dec. 01, 2011 – Oct. 23, 2011
: Specialist, Subject Matter: JOB PROMOTION(account: Expedia
Elite Plus)
Aegis People Support Cebu
Provides comprehensive and quality customer care for online
travel reservations and purchase, inquiry and take escalated
calls and resolve customer and agent issues on higher level. Use
all available tools to research for resolutions for customer
issues and would also undergo coaching and feedback to
improve performance, quality and in order to hit every metrics.
Feb. 08, 2010 – Nov. 30,
2010
: e-Rep (account: World Wide Travel Exchange – Expedia)
Aegis People Support Cebu
Responsible as customer assistant for online travel
reservations and purchase (flights, hotel, cars, activities and
services), complaint handling, inquiry and updates. Process
documentation for each call handled and undergo coaching and
feedback from the supervisor to hit every matrix and improve
quality service.
EDUCATIONAL BACKGROUND:
RIZZI ANN CERERA
Contact no.: - / E-mail:-College Education
2005 - April 30, 2009
2004 - 2005
:BA Communication Arts
University of the Philippines Visayas Tacloban College
COLLEGE SCHOLAR (2nd Semester SY 2009, 1.75)
:Undergraduate of BS Information Technology
AMA Computer College: Dean’s Lister (1st Semester SY 2004, 1.35)
CHARACTER REFERENCE: Available upon request
