Rizza Manticahon

Rizza V. Manticahon Davao City Mobile number:- E-mail address:-Summary I have over 5 years experience in BPO industry with over 3 years experience in management. I am goal oriented and committed to high standards of service, performance and integrity. Aspire to manage a successful program/account operation. Skills       Training and Development Team Management Strong Communicator Organized Customer Service Expert in MS Application Professional Experiences Virtual Assistant/Operations Manager/HR ( June 2018 - January 2019) Amazon FBA  Manages the overall operations and performance of the company  Manages 4-5 team members  Product sourcing using Jungle Scout and Tactical Arbitrage  Contacting suppliers to get an account and ask for price list  Evaluate products to check if profitable  Ordering  Manages prices in Bqool  Manages orders in Seller Central Team Manager (November 2015 – June 2018) Sutherland Global Services  Currently handling a team of 25 direct reports  Lead the team to achieve team goals and customer satisfaction target  Point of Contact of the program  Monitor, track, manage and ensure resolution of all client complaints and concerns  Weekly Retail Performance Review with Site Head, Human Resources and Client  Head Count Planning, Accurate Forecasting and Scheduling POC to ensure meeting Service Level target  Responsible for monthly incentive planning and employee recognition Subject Matter Expert (July 2014 – November 2015) Sutherland Global Services  Answer incoming chats  Floor walk to address agents concerns and query in a timely manner  Responsible for cascading updates to the team members Consultant (July 2013 – July 2014) Sutherland Global Services  Answer incoming chats  Consistently meets and exceeds the targets Virtual Assistant (2013) Homeqwik.com  Utility Coordinator  Process work orders  Call tenants and owners to schedule appointments  Email management Education Bachelor of Science in Information Technology, 2013 STI College Cagayan de Oro Seminars/Trainings Attended Six Sigma Training Sutherland Global Services June 2017 – Dec 2017 Platinum Coaching Workshop Sutherland Global Services September 2015 LEAD 100 Training Sutherland Global Services May - August 2015 References Kimbb Rose Saberon Account Manager, Sutherland Global Services- Chikki P. Saguilayan Administrative Assistant CCMS- AdemilRuel Perez Victoria Senior Account Manager, Sutherland Global Services 287551