Rizza Jontilano

Rizza JONTILANO E-COMMERCE VA ABOUT ME WORK EXPERIENCE Experienced E-commerce VA E-commerce Operation VA specializing in order management, January 2022 to August 2025 product listing updates, inventory Managed product listings by creating, editing, and maintaining monitoring, and customer service accurate product details across Amazon, eBay, Shopify, across Amazon, eBay, Shopify, Walmart, and Faire. Walmart, and Faire. Known for being Processed customer orders promptly, monitored shipment dependable, detail-oriented, and committed to supporting clients in progress, and ensured timely fulfillment. Updated and tracked inventory levels to prevent overselling or stock discrepancies. maintaining efficient and successful Responded to customer inquiries, resolved order-related store operations. concerns, and maintained positive customer experiences. Coordinated with fulfillment teams to ensure smooth order handling and delivery. CONTACT Monitored product reviews and feedback, addressing issues to maintain store reputation. Assisted with basic administrative tasks including data entry, WhatsApp: - email management, and report preparation. Email:- TRAINING Amazon Seller VA Masterclass Amazon Product Researcher January 2021 to December 2021 Conducted product research for Amazon FBA using online arbitrage methods to identify profitable and in-demand items. Analyzed product data, sales rank, competition, and pricing trends to ensure viability and profitability. Prepared detailed spreadsheets and reports of product findings to support sourcing and listing decisions.