Rizza B. Zambarrano

Rizza B. Zambarrano Fortune Street, Brgy. Banica, Roxas City, Capiz, Philippines-- WORK EXPERIENCE Customer Service Representative ePerformax – Paypal Pueblo de Panay, Roxas City, Capiz September 2018 – March 2019 Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure first call resolution. Contributes to team effort by accomplishing related results as needed Housekeeper Balai Capiz Hotel Bulabog Beach, Boracay October 2016 – January 2018 Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms Distribute linen, towels and room supplies Restock room supplies such as drinking glasses, soaps, shampoos Replace dirty linens with clean items Remove room service items Organize and restock cart at the end of the shift Ensure confidentiality and security of guest rooms Follow all company safety and security procedures Report any maintenance issues or safety hazards Observe and report damage of hotel property Kitchen Staff (Pastry – Banquets) Restaurant 101 – Enderun Colleges 110 Campus Avenue, Mckinley Hill, Fort Bonifacio, Taguig City June – September 2016 Responsible for prep work of pastries and desserts. Responsible for plating pastries and desserts during events with set menus. Responsible for cleanliness of work area and adhere to health and safety standards. Monitors inventory at all times and report items that need to be reordered. Chat & Email Support Specialist Convergys Worldwide Corporate Center, Shaw Blvd., Mandaluyong City September 2015 – April 2016 Provide exceptional customer service and support by resolving email & chat inquiries from customers. Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. TRAININGS ATTENDED Japanese Intensive Course I Osaka YWCA College  11-12, Kamiyama-cho, Kita-ku, Osaka - JAPAN July 19 – August 08, 2018 Internship Program – Program Assistant Young Women’s Christian Association of the Philippines 1143 G/F, The Pearl Manila Hotel United Nations Avenue, Ermita, Manila March – July 2018 On-the-Job Training (200 hours / Kitchen & Housekeeping Department) Grand Gazebo Hotel Lawis, Bay-bay, Roxas City, Capiz February 21 – March 21, 2015 On-the-Job Training (200 hours / Pastry, F&B, Housekeeping Department) NYK-FIL Ship Management Incorporated General Luna corner Sta. Potenciana Streets, Intramuros, Manila November 10, 2014 – December 12, 2014 Internship Program – Admin Assistant Young Women’s Christian Association of the Philippines 110 United Nations Avenue, Ermita, Manila April – October 2011 PERSONAL BACKGROUND Date of Birth: November 7, 1991 Place of Birth: Roxas City, Capiz Status: Married Age: 27 Gender: Female Height: 5`0 Weight: 48 kg. Language Spoken: English, Filipino EDUCATIONAL BACKGROUND Tertiary: Bachelor of Science in Hotel & Restaurant Management Filamer Christian University Roxas City, Capiz April 2015 Bachelor of Elementary Education – Major in Early Childhood Education West Visayas State University La Paz, Iloilo City March 2010 Secondary: Capiz National High School—Special Class in the Arts Roxas City, Capiz March 2008 Primary: Our Lady of Mt. Carmel Learning Center—La Salle Supervised Roxas City, Capiz March 2004 AFFILIATION/MEMBERSHIP National Council – Assistant Secretary Young Women’s Christian Association of the Philippines- REFERENCES MRS. NERIZA B. LLENA National Executive Director Young Women’s Christian Association U.N. Ave. Ermita, Manila -   MRS. ANNA LISSA RUBA Dean College of Hotel, Restaurant Management & Tourism Filamer Christian University Roxas City, Capiz - MS. JENINE RUTH PANALIGAN Head Pastry Chef - Banquets Restaurant 101 Enderun Colleges, 1100 Campus Avenue, McKinley Hill, Fort Bonifacio, Taguig City -