Rizelyn Servano

RIZELYN SERVANO Address Block 2 Lot 27 Carmela Valley Homes Talisay City, Negros Occidental Contact Contact No: - Email Address- Language Work Experience Tri-State Tree Service Customer Service Representative ( July 26,2024 - January 16, 2025 ) Manage large amounts of incoming calls Generate sales leads Handle customer complaints, provide appropriate solutions and alternatives within the time limits Keep records of customer interactions, process customer accounts and file documents Schedule customer Jobs with Field Workers. Follow up to ensure resolution Carepool (Part Time) Patient Care Transport Coordinator (NEMT) (April 15 2023 - February l 8 2024) English Tagalog About Me A highly versatile and proficient virtual assistant, offering exceptional oral and written communication, active listening, and analytical problem-solving expertise. Dedicated to elevating customer and client experiences through a serviceoriented approach, keen insight into individual needs, and delivering tailored solutions that foster loyalty and enhance professional relationships. Handle patient or care managers inquiries regarding the rides The primary point of contact for drivers, addressing any concerns or changes in real-time. Schedule patient rides with available drivers. Plan optimal routes considering distance, traffic, and time. Coordinating with the accounting regarding the invoices of the drivers GTR Worldwide – Cold Caller B2B (April 2020 - May 2022) Calling businesses in Canada to know more about their job vacancy. Setting up appointments , schedule interview for the applicants Email management,Calendar Management and Data Entry Offering Program processing to businesses for them to hire foreign workers Qualifying and Nurturing Leads (Customer service Representative) Teleperformance (February 2019- November 2019) Booking of Flights,Hotels and Car Rentals Cancelling Car reservations,Hotel and Flights Processing payments for customers reservations Checking details of customers reservationsfor Flight,Hotel and Cars Qualifying and Nurturing Leads Oyster Properties Administrative Assistant (July 2018 February 2019 ) Organizing Safety Certificates for Rentals Properties keeping it up to date Setting Appointment to get access for Property Inspection or Bank Surveys Process Utility Transfers for new Tenants. Assist with follow-up calls to Landlord or Tenants as necessary Properly update notes on CRM/Database i.e. Street portal, Spreadsheet and other relevant trackers (Customer service Representative) TELETECH BACOLOD (December 2016-July 2018) Troubleshoot Fitness Application and Devices Answer Billing Concerns Cancellation of Subscription Navigation of Gym Locations EDUCATIONAL ATTAINMENT Tertiary: College of Arts and Sciences of Asia and the Pacific - ) Secondary: Sum-ag National High School - ) Elementary: Constancia Elementary School - ) PERSONAL INFORMATION Age: 26 years old Birth Date: 10 July 1998 Birth Place: Iloilo City Weight: 70 kg. Height: 5’2” Sex: Female Citizenship: Filipino Civil Status: Single Religion : Catholic SKILLS Skills Customer Service Phone etiquette Effective Time Management Multi-tasking ability Communication Skills Time Management Skills Microsoft Office Computer Proficiency Property Management Customer Assistance Adaptability Cold calling and Prospecting