Rizchele Marie Regis

Rizchele Marie Regis - CSR | MarketplaceOrderAnalyst | VA| Customer Service Professional with 12+ years experience in the BPO Industry. Marketplace Order Analyst with 3+ years experience in order processing, product mapping. Involved in pricing updates and management of product allocation. Over 4 years experience with remote U.S. clients as a CSR and General VA. - Bacoor, Philippines 4102 rizchele.regis Work Experiences: CSR /Answering service| Insta Answer LLC - Delaware, USA - Remote November 2017 to February 2022 Taking messages for after office hours. Taking inbound calls, placing delivery requests, process payments over the phone and direct disputes to proper department via email. Marketplace Order Analyst | PcRush, E-Commerce - California, USA - Remote July 2014 to May 2017 Process orders received from marketplaces, ensures product and its specifications at marketplace listing is similar to the product information we are shipping. Updates pricing and availability of product real time and fixes incorrect mapping at backend system and marketplace. Customer Care Associate | BCBS Anthem National Accounts West Host | APAC Customer Services, Plaz@ A Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City. March 2010 to March 2014 It's an international inbound account for health and medical insurance. Assisting Providers with claims status, grievance and appeal status and other provider requests. Process Associate | WDA ( Wachovia Direct Access ) - Retail Services, GENPACT LLC, Plaza A, Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City. Jan. 02, 2008 - Feb. 06, 2010 It's an inbound account that deals with banking and finance. Focuses mainly in providing stellar customer service. Customer Care Associate | UNICARE Medical and Health Insurance Account - APAC Customer Services, Plaz@ C Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City. September 2004 to December 2007 It's an international inbound account for health and medical insurance. Assisting Members and Providers on benefits and eligibility information, claims status and requests for different types of UniCare's unique Market Business Unit (MBU). Customer Care Professional | JPMorgan Chase - Sykes Asia , Makati City. November 2002 to March 2004 Completed knowledge training and BCCE (Building Chase Customer Experience) at Sykes, Florida, USA. We are taking inbound calls from the U.S. customers. Responsible for assisting them with their Mortgage accounts with Chase Home Finance. Telemarketer (U.S. ACCOUNT OFFICER) | Global 9 Inc. - 2263 Pasong Tamo Ext., Makati City. September 2002 to November 2002 In charge with outbound marketing calls to the U.S. as well as marketing the service here in the Philippines. Involved in internet data research and data entry. Education: Bachelor of Science in Business Administration in Computer Application DE LA SALLE UNIVERSITY - COLLEGE OF SAINT BENILDE - Manila 1998 to 2002 • Certificate of Appreciation | De La Salle University-Dasma | January 2000 • Education under General Studies Program | College of St. Benilde | March 1999 Information Technology AMA COMPUTER LEARNING CENTER 1997 to 1998 Bachelor of Science in Commerce in Business Management DE LA SALLE UNIVERSITY - Manila 1996 to 1997 High School Diploma Marymount School 1992 to 1996 Born in La Paz, Iloilo City, Philippines, I graduated from college with a bachelor’s degree in Business Administration major in Computer Application. Fluent in English and Filipino. Knowledgeable in using Microsoft Office and various admin tasks. Interests include social media, music, multimedia arts, software applications, surfing the net. Skills include social, communication, organization, managerial, and interpersonal skills. Cooperative, adaptable, quality and result oriented.