With 12 years of experience in customer support within the BPO industry, I have honed my skills in providing exceptional service to US-based healthcare providers and financial services clients. Over the past four years, I have successfully managed remote work, collaborating seamlessly with US-based clients from my home office.
I hold a Bachelor's degree in Business Administration majoring in Computer Applications, which has equipped me with a strong foundation in both business and technology. My background enables me to effectively understand and address complex customer needs, ensuring satisfaction and loyalty.