RIZALDY B. SAMONTE
Block 12 Lot 17 Phase 4 Package 6
Bagong Silang, Caloocan City-
Email :-
W O R K I N G E X P E R I E N C E
RDSbiz Solutions
Data Entry Specialist
October 6, 2009 to March 25, 2010
SPI GLOBAL INC
Customer Service Representative
Inbound Sales Agent
September-
SYKES ASIA INC.
Technical Support Representative
February 2017 – 2019
TIER 1 Technical Support
1 year experience
Consumer Electronics
SME/Floorwalker /Tier 2
6 Months experience
-Handled 2 Waves of agents
Social Media Technical Support / Platform Moderator
Senior Technical Support
2 years of experience
A C H I E V E M E N T S
BEST IN NPS AND FCR
April 1, 2017
Awarded by
Product Trainer
Lester Commanda
TOP 2 Sales Agent
During the BLACK FRIDAY and CYBER MONDAY SALE
NOVEMBER 2016
E D U C A T I O N
ASIAN INSTITUTE OF COMPUTER STUDIES, STA.ROSA LAGUNA
2-Years Computer Technology, April 2007
SKILLS
Efficient is providing troubleshooting steps to customers via Phone, Email or Chat
Handled most consumer electronic products
Can do Multitasking
Fast learner
Can work without direct supervision
Has Basic Knowledge in Photoshop CS 6
Has Knowledge in Computer Audio (Home recording)
Basic knowledge in Video Editing and Rendering
Character reference is available upon request.
