Rizaldy Managuelod

RIZALDY MANAGUELOD CUSTOMER SERVICE AND ACCOUNT SPECIALIST PROFESSIONAL SKILLS Data Analyst Customer Support Voice Support (inbound and outbound) Excellent Communication Expert in MS Office Personal blogging Project Management Photo editing Market research PERSONAL SKILLS Analytical Goal-oriented Reliable and professional Time management Quick learner Assertive Resourceful and Innovative Attention to detail ABOUT I am an experienced customer service specializing in sales and retention. I recently participated in the US Summer Work and Travel where I got exposed to a different culture enhancing my customer relations. I manage different projects. I am looking for a full-time position to showcase my expertise and promote business growth. WORK EXPERIENCE RESTAURANT STAFF Best of Philly | May 2015 - August 2017 Manage inventories and quality assurance Maintain cleanliness and safe working environment Maintain good service ethics and good customer relations Serve customers, assist in cooking, and handle cash register HEAD COMMITTEE - UNIVERSITY STUDENT COUNCIL Convergys -Manila | June 2016 - May 2017 Manage school events, projects, and workshops Spearheaded marketing campaigns for big events Process project proposals and conduct committee meetings CONTACT E:-S: rizaldymanaguelod SOCIAL fb.me/zaldymanaguelod @zaldymanaguelod LOYALTY - RETENTION, ACCOUNT SPECIALIST Convergys -Manila | June 2016 - May 2017 Provides excellent customer service Aims to retain customer loyalty Overcome advanced billing and technical issues Upselling CUSTOMER SUPPORT PROFESSIONAL Expert Global Solutions - Alabang | Sep - Nov 2015 Answers billing and tech issues Assist customers in setting up an account Upselling RIZALDY MANAGUELOD CUSTOMER SERVICE AND ACCOUNT SPECIALIST EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION BUSINESS OPERATIONS MANAGEMENT De La Salle University - Dasmarinas | 2015 - to present AFFILIATIONS SINAG POLITICAL PARTY - DLSUD Former VP on Marketing and Strategy | June 2016 - 2017 GAWAD KALINGA CAVITE CHAPTER Former Core Group Member Jan- PROFICIENCY TOEIC Result - 850/1000 Typing Speed - 45 wpm TECHNICAL With own laptop: Windows 10, Icore3, 4GB RAM Wired internet connection up to 15 Mbps With noise canceling headset