WORK SUMMARY
Hotel and Restaurant Industry (2011 - 2015)
Providing
helpful
information,
answering
questions, and responding to complaints. Front
line of support for clients and customers and help
to ensure that customers are satisfied with
products, services, and features
BPO Industry (2016 - 2021)
RIZA P.
MONTES
"Multitasking is in my blood."
WHO I AM AT A GLANCE
I am a hardworking, dedicated individual with a
strong desire to succeed. I have total of 11
years experience in Customer Service and BPO
Industry. Seeking to align myself in the
freelancing world where my strong
organizational skills and computer proficiency
will be well utilized. And to have more time
with my family while i can continue my record
of building trust and value among clients
through my exceptional customer service.
Focused on handling customer's need and
concerns, making life easier for my clients.
In short, YOUR GOAL is MY GOAL.
SKILLS
Flexible Administrative Skills
Excellent Customer Service
Canva Enthusiast
Expertise in Google Product, Microsoft
Office and others
Exceptional Communication Skills
Ability to follow instructions and deliver
quality results
Energetic and Hard-working
Has a Strong Work Ethic
Attention to details and Accuracy
Handle US Telco Account
Handle Canadian Retirement Account
Answering Emails and Organizing Files
Responsible to respond to incoming calls from the
customers to answer questions and inquiries,
troubleshoot problems, provide information and handle
complaints regarding the organization’s products or
services
Doing Admin and Office task
EDUCATION & TRAININGS
BS Hotel and Restaurant Management
Communication Skills Training
Managing Work Attitude Training
Handling Difficult Customers Training
Achieving Customer Service Excellence Program
How to become a Virtual Assistant Training
Social Media Management 101
INTEREST
INTERNET
TRAVEL
MOVIE
PHOTOGRAPHY
MUSIC
CONTACT ME AT:
Skype:-Email:-WhatsApp Phone Num:-
Facebook: www.facebook.com/rizapajaron
