RIZA JURADA
OBJECTIVE
CONTACT ME AT
Kec Seririt, Kab Buleleng, Bali.
To be able to attain a certain goal in life and to gain more
knowledge where I can efficiently employ my skills and
potentials as well as absorb new experiences for the mutual
benefit of the company and myself.
--
POSITION DESIRED
SKILLS SUMMARY
Knowledge of MS Word,
Excel and Powerpoint.
Ability to work in a team
environment.
Ability to work calmly and
effectively under pressure.
Ability to multi-task very
well.
Efficient, self-motivated
and organized.
Willing to learn and serve
others.
AWARDS RECEIVED
PERSONAL DATA
Age: 34 y/o
Birth date: March 04, 1991
Birth Place: Las Pinas, Philippines
Religion: Hindu
Civil Status: Married
Father's name: Rizalito G. Jurada
Occupation: Chief Engineer
Mother's name: Arlina J. Jurada
Occupation: Housewife
VOC ( Voice of Customer ) Master
for Comcast Account
December 08, 2014
VOC ( Voice of Customer ) Master
for Comcast Account
April 16, 2015
I am Team Member Of the Month
Nominee
Carnival Fantasy
July 2017
I am Team Member Of the Month
Nominee
Carnival Miracle
August 2019
NPS (Net Promoter Score) Master OptumRx
January- March 2021
VOC (Voice of Customer) Master OptumRx
January- March 2021
VOC (Voice of Customer) Master OptumRx
January- March 2021
NPS (Net Promoter Score) Master OptumRx
May- June 2021
I am T eam M em ber of the M onth
Nominee
Carnival Elation
March 2022
WORK EXPERIENCE
Pexel Ltd UK
100 Elderpark St, Glasgow G51 3TR, United Kingdom- Remote
Telephone Market Researcher | December 2022- November ‘24
Conduct Telephone Surveys: Reach out to survey
respondents with professionalism and courtesy
Meet targets: Complete a certain number of interviews per
hour
Data Collection: Accurately record responses and insights
using our market research tools and systems
Adaptability: Be flexible and adaptable to switch between
various research projects and industries, depending on
client needs
Quality Assurance: Ensure the quality and integrity of
collected data through careful attention to detail and
adherence to research protocols
Communication: Collaborate with the remote team and
supervisors to provide regular updates on project progree
and discuss any challenges or opportunitie.
WORK EXPERIENCE
Carnival Cruise Lines
Floor Supervisor | August 2021 - May 2022
REPORTING RELATIONSHIPS:
Assistant Housekeeping Manager/Assistant
Housekeeping Manager II
Senior Assistant Housekeeping Manager
Housekeeping Manager
Ensure staterooms and stateroom bathrooms are
cleaned as per company’s standards
Compliance with all housekeeping college
procedures as
set out in college manual and hotel ops website.
Compliance with all USPH regulations as set out in
the
VSP manual.
Brief Stateroom and Assistant Stateroom Stewards
on
scheduled duties and daily tasks ensuring follow
up of
all tasks are completed to standard in a timely
manner.
Carnival Cruise Lines
Floor Supervisor | August 2021 - May 2022
Ensure that all information and special
requirements regarding staterooms for
embarkation and cruise days are passed on
and followed up by Stateroom Stewards
and Assistant Stateroom Stewards.
Continual inspections of assigned
stateroom sections including corridors and
lockers to ensure all are maintained to a
high cleanliness standards.
Continual inspections of Stateroom
Steward pantries to ensure standards and
procedures are followed as per USPH
regulations.
Continual inspections of assigned
stateroom sections to ensure maintenance
issues are reported and followed up in a
timely manner.
Completion of work orders and update of
the hotel maintenance report on a daily
basis.
Liaison with VIP guests and suites guests on
a daily basis to ensure all needs are met.
Continual training and guidance of
Stateroom and Assistant Stateroom
Stewards in procedures and company
standards.
Ensure that Stateroom Stewards are
supplied with the equipment and items
required to complete daily routine and
tasks.
Complete performance reviews and
procedural paperwork for Stateroom
Stewards and Assistant Stateroom
Stewards.
Completion of ratings charts for Stateroom
Stewards weekly performance
Contribute to management meetings when
required and communicate and cooperate
fully with management team.
Perform other duties related to stateroom
supervision as directed by the
Housekeeping Manager and Senior
Housekeeping Management.
Adhere to all Carnival Service Values at all
times.
Extend appropriate greeting to all guests
and crew at every opportunity.
Apply hospitality standards at all times in
guest and crew areas.
Follow all safety regulations (boat drills,
door stopper policy etc.) during the course
of duty. Follow all environmental, USPH
and HESS - MS procedures as applicable
for position.
Follow up Time and Attendance policy.
WORK EXPERIENCE
Carnival Cruise Lines
Hotel Stewardes | April 13, 2017 - Aygust 2021
Cleans rooms, hallways and restrooms.
Cleans and maintains restaurants and banquet
halls.
Sweeps carpets, empties ashtrays and urns.
Vacuums and polishes elevators
Keeps the cruise shipfront of the hotel free from
trash.
Cleans rugs, carpets and upholstered furniture
using a vacuum cleaner, broom and shampoo
machine.
Washes walls and ceilings, moves and arranges
furniture, and turns mattresses.
Sweeps, mops, scrubs, waxes, and polishes
floors.
Dusts and polishes metal work.
Collects solid linen supplies in floor linen
closets.
Maintains housekeeping carts.
Alorica Contact Services Inc.
24/F The Exportbank Plaza, Don Chino
Roces Avenue corner Senator Gil Puyat Ave,
Urban Avenue, Makati City, Metro Manila
Comcast Account Technical Support
Representative | September 22, 2014 November 8, 2015
Respond to customer inquiries on
technical issues.
Resolve and troubleshoot simple or
complex issues relating to customers.
Provide technical support to team
members.
Manage and maintain all computer
systems and databases.
Monitor and manage technical issues
relating to products.
Provide qualitative services to customers
on their technical problems.
Removes trash collected by room attendants.
Responsible for upkeep of all the equipment
which he is using i.e., Vacuum cleaner, trolleys,
scrubbing machine.
Responsible for maintaining a time schedule for
cleaning of their areas.
Responsible for spring cleaning of their area as
per the schedule given to them.
Authorised to enter into offices for
maintenance or other activities like pest
control, shampooing of carpet etc.
Optum.
Filinvest City, Alabang, Muntinlupa
Customer Service Advocate | November 16,
2020-July 31, 2021
Negotiate rebates
Operate mail order
Oversee patient compliance
Perform drug utilization reviews
Process claims
Maintain formularies
Manage distribution among a network
of pharmacies
Provide specialty pharmacy service
Westpoint Interdata Group
Inc. Legaspi Village, Makati
City
Customer Service Representative | April 16, 2013 June 30, 2014
Contact businesses or private individuals by
phone on the data given.
To conduct a survey using the Sales Script
to persuade a client by following the proper
rebuttals.
Set an appointment when the potential
client is not available and schedule for a
callback.
Must be proactive in handling and
responding to client's questions and
concerns.
Complete records of telephonic
interactions,orders and accounts.
Ensure that production target/quota
set by the Management is achieved on
daily basis. Ensure that all meetings,
team or departmental, are attended all
the time.
To ensure compliance to Company
policies and procedures at all times.
Coordinate with the Team Leader for
any work related concerns.
Global Innov8ion Inc.
J.P Rizal St.,Brgy.Poblacion, Makati
Customer Service Representative | September
18, 2012 - April 15, 2013
Contact businesses or private individuals
by phone on the data given.
To conduct a survey using the Sales
Script to persuade a client by following
the proper rebuttals.
Set an appointment when the potential
client is not available and schedule for a
call back. Must be proactive in handling
and responding to client's questions and
concerns.
Complete records of telephonic interactions, orders and
accounts.
Ensure that production target/quota set by
the Management is achieved on daily basis. Ensure that all
meetings, team or
departmental, are attended all the time.
To ensure compliance to Company policies and procedures
at all times.
Coordinate with the Team Leader for any
work related concerns.
EDUCATIONAL BACKGROUND
CHARACTER REFERENCE
De La Salle-College of Saint Benilde
Malate, Manila
Course: Bachelor of Science in International
Hospitality Management
Mark Renz Rioveros
Systems Engineer
Pembo, Makati--
International
School
for
Hotel
Restaurant Management
Habay, Bacoor, Cavite
Course: Associate Degree in Hotel and
Restaurant Management
and
Edward Baguio Operation
Operation Manager
20 emerald st, Tisa Cebu
City-
