Rivanette Gamboa

RIVANETTE GAMBOA CUSTOMER SERVICE REPRESENTATIVE Detail-oriented professional with more than five years of experience in sales, one year in the BPO sector as a Customer Service Representative, and four years in social media management. I have a strong background in customer support, digital tools, and remote collaboration. My key strengths include adaptability, efficiency, and a dedicated commitment to delivering value as a Customer Service Representative. LOCATION Pangasinan, Philippines WORK EXPERIENCE -- Customer Service Representative Afni Inc. EDUCATION Bachelor of Arts Major in Mass Communication Jul 2024 - Sep 2024 Provided prompt solutions to product, service, and billing inquiries via phone and email. Resolved escalated customer complaints and coordinated with internal departments for swift issue resolution. Maintained high compliance and quality assurance ratings in customer handling. Far Eastern University- Manila- Undergraduate Customer Service Representative SKILLS Admin Support Email & Chat Support Calendar Management Inbox Management Appointment Setting Data Entry Customer Service Research & Documentation Social Media Support Basic Graphic Design Concentrix July 2023- Apr 2024 Handled an average of 60+ inbound customer calls daily, assisting with inquiries, order tracking, and product information. Achieved a 95% customer satisfaction score through empathetic service and timely issue resolution. Processed returns, cancellations, and shipment follow-ups while adhering to company policies. Social Media Manager Freelance June 2020- June 2024 Content Creation & Scheduling – Designed and scheduled engaging posts to maintain brand presence. Community Engagement – Managed interactions, responded to messages, and built audience relationships. Analytics & Optimization – Tracked performance metrics and adjusted strategies for growth. Customer Service Representative Teleperformance Mar 2021- June 2021 Assisted healthcare providers with eligibility verification, claims status, and benefit inquiries through inbound calls and emails. Processed and documented provider requests accurately while ensuring compliance with HIPAA and company policies. Delivered efficient and empathetic support, helping providers resolve issues promptly and maintaining high customer satisfaction ratings. SALES EXPERIENCE Retail & Cosmetics -): Ever Bilena, Olay PH, SM Dept. Store, Ever Gotesco Mall TRAINING/COURSE The VA Camp Course: Social Media Manager and General Assistant 2022 Google Ads Certification Google Skillshop Course 2022 Google for Education Learning Center Google AI for K12 Education 2025 TOOLS & SOFTWARE VA TOOLS Workspace: Google Workspace, MS Office Communication: Slack, Zoom, MS Teams Productivity: Notion, Trello, Calendly, Loom Social Media: Meta Business Suite Design: Canva, CapCut, InShot AI: ChatGPT, Gemini