Rivanette Gamboa

I am a highly adaptable and detail-oriented professional with over a year of experience as a Customer Service Representative in the BPO industry, supporting retail and telecommunications accounts in the US and Canada. In these roles, I handled high-volume calls, email, and chat support—resolving billing issues, processing orders, troubleshooting technical concerns, and ensuring every customer received clear and professional assistance.

In addition to my CSR background, I have 5 years of experience in sales as a Beauty Consultant, where I developed strong interpersonal, persuasion, and relationship-building skills. This role sharpened my ability to actively listen, understand customer needs, and deliver personalized solutions that lead to repeat business and satisfied clients.

I also bring 5 years of experience managing social media accounts for a family vlog and small businesses, where I created content, engaged with followers, and monitored analytics. This experience gave me proficiency in digital tools, online customer interaction, and managing tasks independently in a remote setup.

My skill set includes:

• Customer Support Expertise – phone, email, and chat handling
• Problem-Solving & Multitasking – managing high call volumes while ensuring accuracy
• Tools Proficiency – Microsoft Office, Google Workspace, Slack, Zoom, and CRM systems
• Communication & Empathy – maintaining professionalism, even with irate customers
• Adaptability – quick to learn new tools, processes, and client needs

I take pride in being reliable, efficient, and solution-driven. My goal is to contribute long-term to a company where I can deliver excellent service, support clients effectively, and grow professionally in a remote environment.