Ritesh Shah

Ritesh shah A-10 Goverdhanb Bunglows, Near Sharnam complex, Parivarchar rasta, Dabhoi waghodiya Ring Road, Vadodara. Mobile: - Email- CAREER OBJECTIVE : To associate myself with an organization that provides a challenging job and opportunity to prove innovative skills and diligent work. SUMMARY : Interested in self learning about new technology. Skilled in evaluating current and future technologies and support both short and long-term IT initiatives. QUALIFICATION : Master of Computer Applications Smt. K.K.Patel MBA/MCA College, Patan Gujarat Technological University, Ahmedabad Expected Post Graduation Date: June, 2014 Bachelor of Computer Applications Balaji college of computer Application Vadodara Gujarat University,Ahmedavad Completion Month & Year: May, 2011 Project Internship : Intern at Rishabh Software Pvt. Ltd., Vadodara Cost Estimation System Microsoft sql server 2012 (Perform Store Procedure, Functions) Familiar with Orcle 10G Visual Studio 2013 HTML4 and CSS3 Kendo UI Intern at URO Software Pvt. Ltd. Vadodara Chemical allocation system Microsoft sql server 2008 (Perform Query of insert, update and Delete) Familiar with Orcle 9i Visual Studio 2008 HTML and CSS Experience : Technical Support Engineer Info Sevices ABB India Ltd Maneja Since July 2014 to June 2016 Knowledge of Microsoft applications Printer configurations and Troubleshooting OS Installation and Troubleshooting Installation of Business-Related Application Ticketing tool:- service now and web01 Coordination with foreign clients for support (Germany, Dubai & USA) Technical Support Engineer Nandani Enterprise Por GIDC Since 22 Aug 2016 to 10 march 2017 Configuration Network devices and troubleshooting Installation of Business-related applications Mobil Configurations VMware Installations Techinical Support Engineer IDC Techonologies ABB India Limited April 2017 to Aug 2017 Switch Configuration and Troubleshooting Video Conference support and Troubleshooting Windows Server Installation and configurations, IBM SERVER X3650 Installation. Installation of Active Directory, Data Movement From server to Local Tape drives, L1 support for users and escalate with L2 and L3 team Ticketing tool: - service now and web01 Coordination with foreign clients for support (Germany, Dubai & USA) System Engineer & PR system administrator Numerator August 2017 to Dec 2021 Vadodara. Checking live stream and resolved issue, feed restart, chaneel chaner via IR control and update in live stream, tickets raising with service provider and all L2 support for USA, UK, Jamaica, and Canada clients 24 *7 Ticketing tool:- Helpdesk, Jira, Monitor and Troubleshoot VM ware machines, Windows server configuration and Troubleshooting Firewall Configuration. Linux Configurations and Basic commands VMware Installations and configure Virtual Machines. Installation of Active Directory, DNS and DHCP and Troubleshooting. L1 and L2 support for monitoring and support Transfer ticketing to L2 and L3 Engineers regarding issue and troubleshoot issue PowerShell scripting and Basic SQL Query creation and update System Administrator Wovv Technologies December 2021 to February 2023 Vadodara. L1 and L2 support for monitoring and support Transfer ticketing to L2 and L3 Engineers regarding issue and troubleshoot issue Ticketing tool:- Wovvflow Monitor and Troubleshoot VM ware machines, Windows server configuration and Troubleshooting Firewall Configuration. Linux Configurations and Basic co VMware Installations and configure Virtual Machines. Installation of Active Directory, DNS and DHCP and Troubleshooting. Devops Jenkins, Github, and Kubernetes Svaapta IT solutions Senior System Administrator Working in AWS, Firewall, Jira ticketing tool, Maintain asset inventory Laptop and Desktop Hyper Manager Virtual techonology git hub, jenkins and scripting language Service Desk Analyst Franklin Electric LTD VPN issue and checking system compliance policy in Intune Onboarding and offboarding tickets Intune Autopilot configuration and checking Docker technology, Kubernets Azure