Ritchel P. Jamili
Poblacion Occidental Consolacion, Cebu 6001
Tel #:-
Personal Data:
Age: 37 years old
Bithdate: May 03, 1980
Birthplace: Jubay Lilo-an, Cebu
Citizenship: Filipino
Marital Status: Single
Gender: Female
Father's Name: Richard D. Jamili
Mother's Name: Cecilia M. Pitogo (Deceased)
Educational Attainment:
Elementary: Subangdaku Elementary School
Secondary: St. Patrick School (Quezon City)
College: St. Theresa's College- Cebu (up to 2nd year level)
Course: A.B. Psychology
Work Experiences:
**Quality Analyst
Contact Solutions Research and BPO
February 5, 2016 to Present
Job Description:
*Ensures that each call of certain representatives is following the guidelines set by the client.
*Makes sure that the markups are recorded an reported to avoid repetition.
*Ensures the Quality of the call.
**Team Lead- Hong Kong Team
Easykey Limited
July 15, 2014 to February 16, 2015
Job Description:
*Handled a team for apartment rentals in Hong Kong
*Helps the team in making decisions regarding the price per night and also checks for the
Availability of a certain apartment.
*Sets goals for the month and guides the team to be able to reach the goal.
*Did both team and individual coaching for team improvement.
*Part of the job is to interview aspiring applicants.
*Works directly with the owner, together with the fellow team leaders to discuss the
Performance of each team member and make sure that no one is left behind. We also
Discuss about ideas to improve the business.
**Listener Care Representative
Results Manila Inc.
July 1,2013 to May 5,2014
Job Description:
*Handles inquiries from customers.
*Addresses billing concerns.
*Process payments.
*Makes sure that account information is kept confidential
*Also provides the best options or deals for the qualifying customers
**Technical Support Representative
Sykes Asia Inc.
December 3, 2012 – March 27,2013
Job Description:
*Does the troubleshooting for internet connection problems.
*Provides utmost customer care by treating customers in a friendly and polite manner.
*We as agents make sure that the customers can be connected back to the internet at the end of the call and also make sure that the customers are very satisfied with the service they received.
**Customer Service Representative
ePerformax Contact Centers and BPO
December 7,2011- January 15,2012
Job Description:
*Assist customers with posting items online and on how they can sell their products on the
internet.
* Answer customer questions or inquiries they may have.
* Process credits/payments for customers.
**Customer Service Representative
Aegis Peoplesupport
February 21,2011-August 11,2011
Job Description:
*Assist customers with booking flights, hotels, car rental or a package reservation.
* Answer customer inqiries about available flights or any hotel reservations over the
Phone
* Provides solutions to any problems with the regard to the customers’ reservation.
**Customer Service Representative/Outbound Sales Agent
MT- Safe Transmission of All Transcriptions
June 23,2010-January 31,2011
Job Description:
* Setting of appointments for the technician visit to repair the customer’s television.
*Does the basic diagnosis for any television problems.
* Handles customers with are while setting the technician appointment.
**Customer Service Representative
Convergys Phils.
April 27,2009-October 22,2009
Job Description:
* Answers billing inquiries for the customers.
* Process bill payments as per customer request.
* Does basic troubleshooting for their mobile phone issues.
**Customer Service Representative
Vision-X Phils. Inc.
September 22,2008- March 23,2009
Job Description:
*Answers billing questions and inquiries.
* Offers other helpful features that the customers can avail for their landline ph
**Market Researcher
Western WATS Phils. Inc
March 2005 - June 2008
Job Description:
*Calls out to repondents to convince them to participate in surveys pertaining to how they
Rate a certain product and/or services offered by companies.
* Conducts political surveys within United States over the phone.
* Calls customer out to conduct customer satisfaction surveys for our client companies to
Know how satisfied the customers’ were for the service they received.
CHARACTER REFERENCES
Mr. Shalom Alinsug Shift Manager Western WATS Phils. Inc.
Ms. Maan Aguila Team Leader Vision-X Incorporated
Ms. Marjoery Dua Team Leader Convergys Phils.
SKILLS
Fluent in American English.
Computer literate.
More particular in the English grammar usage.
Office productivity applications (ms word, excel, power point, outlook)
