Rita Muthoni Chege

RITA ESTHER MUTHONI CHEGE P.O BOX- /- NAIROBI.TEL.MOBILE:-/- EMAIL- CURRICULUM VITAE I have experience in maintaining records to the highest possible standards of accuracy, transparency, and compliance with all standards of internal policies and procedures, I also have experience in Carrying out funds transfer instructions in accordance to the member’s requests and policy. PERSONAL INFORMATION Date of birth Gender Marital status Language’s fluency Religion : 25th February 1999 : Female : Single : English / Kiswahili : Christian EDUCATION & PROFESSIONAL QUALIFICATIONS: January 2020 to 2022 November 2017– November2019 January 2013-December 2016 January 2011-December 2012 Zetech University (Bachelor in Business Management) Zetech University (Diploma in Human resource management) Pioneer Girls Secondary School Marion Preparatory & Senior School (Std 7 & 8 KCPE) PROFFESSIONAL BACKGROUND SKILLS: i. Experience of working in teams. ii. Ability to verify cheques and related documents before they are banked. iii. Experience in customer service matters. iv. Good and excellent interpersonal, communication skills with ability to interact effectively with all levels of management and staff. v. Able to work under pressure and meet deadlines. WORKING EXPERIENCE: (1) LOXA BEAUTY- March 2017-to December 2018 as Sales and Customer service. During this time, I was involved in the following. (i) Attending to customer queries and correspondences. (ii) Cross selling products to existing and potential members. (iii) Identifying new sales & market segments. (iv) Assisting in marketing research (2) STIMA DT SACCO SOCIETY LTD: (a) January 2019 to Date: Customer Relations Assistant: Dealing with members on the following; (i) Attending to customer queries and correspondences within the stipulated Turnaround Time. (ii) Carrying out funds transfer instructions in accordance to the member’s requests and policy. (iii) Receiving and processing of alternative service channels applications and instruments. (iv) Management of Standing Orders and Electronic funds transfer request received at the branch. (v) Recording and updating of customer feedback in the complaints register and issuance of CRM reports on the same. (vi) Processing membership applications and deduction advice and any other member changes as per the member’s requests. (vii) I also ensured that all members changes advice for recoveries, were updated and correctly. (viii) Extraction of member’s monthly statement and preparations of controls accounts. (ix) Banking Society’s Cheques (x) Opening, Sorting and filling of branch documents. COMPUTER PROFICIENCY: (i) Microsoft office Excel, Power point Access, word & Outlook (ii) Navision software (ERP). REFEREES: (1) TERRY MWELEME-STIMA SACCO BRANCH MANGER, OLKARIA - P.O Box-- (2) VICTOR OTIENO-ZETECH UNIVERSITY LECTURER. - P.O.BOX-- (3) LORINE KARWITHA NKONGE ENTREPRENEUR - P.O.BOX--