Rita Muthoni Chege

I’m a passionate and results-driven Customer Relations Officer with hands-on experience in the financial services sector. What truly drives me is helping people—solving problems, improving systems, and making sure every customer feels heard and valued. I thrive under pressure, enjoy being part of a team, and take pride in delivering excellent service every day.

My key skills and strengths include:

• A strong customer service orientation with a focus on resolving complaints effectively
• Excellent communication and interpersonal skills, enabling positive client interactions
• The ability to work well both independently and collaboratively under pressure
• Keen attention to detail and a commitment to adhering to internal policies and procedures