Rita Etukudo

Rita Etukudo Virtual Assistant | Customer Service | Call Center Agent Professional Summary Virtual Assistant and Customer Service professional with 3+ years’ experience handling calls, emails, calendars, data entry, and customer support. Skilled in Google Workspace, Trello, Clockify, and CRM tools like Salesforce, HubSpot, and Zendesk. Highly organised, accurate, and reliable, with a proven record of keeping clients satisfied in both remote and office settings. Core Competencies Inbound & Outbound Call Handling Complaint Resolution & Customer Retention Email Handling & Inbox Organization Multichannel Support (Phone, Email, Chat) Calendar & Task Management CRM Tools (Salesforce, Hubspot, Zendesk) Project Coordination (Trello, Google Workspace) Skills Verbal & Written Communication Active Listening & Empathy Problem Solving & Decision-Making Time Management & Organization Attention to Detail & Accuracy Multitasking & Prioritization Team Collaboration & Remote tools (Zoom, Slack) Professional Experience Virtual Assistant 2024 - 2025 Taskflow Assistant - Remote Managed calendars and prioritised tasks across multiple schedules, reducing conflicts by 25% Entered and reviewed large client datasets with 99% accuracy, cutting rework Organised digital file systems, improving retrieval speed by 30% Tracked billable hours in Clockify and prepared clear invoicing reports Customer Service Representative 2023 - 2025 Sommetvine Solutions - Remote Supported 60+ customers daily via phone, email, and chat, achieving 90% first-contact resolution Increased sales by 25% through upselling during live interactions Resolved complaints using active listening, raising satisfaction scores by 35% Maintained accurate CRM updates to support follow-ups and reporting Virtual Assistant CalendarCare Support - Remote Managed calendars across time zones, reducing scheduling conflicts by 40% Coordinated meetings aligned with business goals, improving daily efficiency Implemented reminder systems that cut missed appointments by 25% Maintained Google Sheets and Trello boards, improving data access and accuracy Call Center Agent OlaOlaniyi Agro Allied Farms - Nigeria Resolved 80% of customer issues on first contact by applying quick solutions Led a team of 6 to improve internal communication, cutting turnaround time by 20% 2023 - 2024 2023 - 2023 Launched a social media campaign that generated new customer leads Streamlined workflows, boosting productivity and reducing service delays Education Postgraduate Diploma in HRM Chartered Institute of Human Resource Management, 2023 B.Agric in Agricultural Economics & Extension University of Uyo, 2022 Certifications Virtual Assistant Certificate Skill2Scale, 2025 Call Center Management RemoteEdge Academy, 2025