Rita Agim
Professional Objectives
Multi-talented Guest Service Agent consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures, positively impacting overall morale and productivity. Deadline-oriented, Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tax proceeding and Accounting terms and training in Guest Service Agent/Customer Representative. Motivated to learn, grow and excel in both the Tax industry, Accounting industry and the Hotel industry as well. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Address:No. 20, Barrister Magaji Street, Immediately after the small curvet by New Nyanya Junction. Karu, Nasarawa State.
Phone:-,-
E-mail:-,-Summary:
A graduate with good experience in management, client-customer relation handling, facilitator, and a dedication to carry out new tasks with a quick learning ability on-the-go. Well-spoken and organized, and adaptable to fast changing working situations. Multi-talented; consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Excellent verbal and written communication
Pragmatic approach to difficult work situations
Dedication to achieving assigned tasks with excellent end results
Counseling/Management
Promotion/sales
Scanning/Typesetting
Sales budget management
Front desk management/Food service staff management
Account management and updating
Work History
2021-05- Subject Teacher
2022-04- National Youth Service Corps
Assisted is writing lesson plan
Work closely with students and ensure understanding in the subject assigned.
Carried out any other required administrative work assigned.
Assist with examination supervision, marking of script and recording of examination result
2021-02- Internship
2021-05- Internal Revenue Service Cross River
Assisted in documentation concerning PAYE department
Preparation of notice for payment of PAYE for companies that have defaulted.
Assisting tax payers set up accounts of their companies to make PAYE payments under their company's name in the tax office.
2019-11- Guest Service Agent
2020-02- Sheer Luxury Apartment and Suites Ltd, Jabi District, FCT Abuja
Assisted guests with check-ins, account inquiry and any additional services needed.
Streamlined check-ins process to decrease wait time and increase customer satisfaction.
Maintained consistent positive customer feedback.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Worked closely with guests, with high degree of respect for privacy.
Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
2019-06Receptionist
2019-09Sena Hotel and Resort Ltd, Isolo, Lagos.
Answering incoming calls on high-volume, multi-line phone switchboard and pleasantly transfer callers to appropriate personnel.
Oversaw inventory activities, including materials monitoring order, requisition and supply stocking or re-stocking.
2016-01Departmental Secretary
2017-01Nasarawa State University Keffi, Nasarawa
Ensuring all departmental correspondence and minutes have been duly undertaken and documented.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to meetings ready to start immediately.
2016-03Facilitator
2017-03Nasarawa State University Keffi, Nasarawa
Facilitate the training of students interested in learning baking.
Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
2012-08Promoter
2012-10E-transact Lagos State, Ikeja, Lagos
Promoter for Pocket Moni
State-wide promotion of the Lagos State branch of the cashless platform.
2009-01Computer Operator
2009-07Gocyber Makurdi Benue State, Makurdi, Benue
Typesetting, printing, scanning and whatever job description required by the employer to ease work load at the office.
Worked with several customers to understand their job and make sure their expectation is met.
Devoted special emphasis to punctuality in job delivery.
2008-04Youth Counsellor
2008-10Eva Youth World Makurdi Benue State, Makurdi Benue
Administering free HIV-screening and counseling
Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Used cognitive behavior therapy to assist youth in recognizing and redirecting poor health habits.
Provided guidance and advice to help cultivate self-esteem and community involvement.
Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
Directed family-centered, strength-based, culturally competent and individualized intakes and assessments.
Education
2022-05Certificate of Completion-Customer Service: Problem Solving and Troubleshooting
2022-05Linkedin Learning
2022-05Certificate of Completion-Customer Service: Serving Customers Through Chat and Text.
2022-05Linkedin Learning
2014-09Bachelor’s Degree- Taxation
2018-10Nasarawa State University, Keffi.
2008-01Ordinary National Diploma- Business Administration
2010-10University of Agriculture, Makurdi.
2013-04Diploma- Catering and Hotel Management
2013-09Mission Vocational Training Centre
