Risuna Mellisa Ann Chauke

Risuna Mellisa-Ann Chauke Pretoria, Gauteng, South Africa --www.linkedin.com/in/risuna-chauke- PROFILE Dedicated and empathetic, administrative and support professional with over 4 years of experience across office administration, client service, psychosocial support, and education. With a strong foundation in counselling and communication (Diploma, NQF Level 6), I bring emotional intelligence and active listening into every interaction— whether supporting families in a funeral service environment or guiding students through personal challenges. Adept in client care, documentation, workshop facilitation, and CRM systems. I am currently pursuing a BA in Graphic Design, demonstrating creative growth and a commitment to continuous development. EXPERIENCE EDUCATION SALES & CUSTOMER SERVICE (PART-TIME) | NYELETI YA RISUNA FUNERAL SERVICES | SEPTEMBER 2023 – FEBRUARY 2024 EDUVOS| PRETORIA, SOUTH AFRICA JUNE 2024- JUNE 2027 [IN PROGRESS] • • • • • Bachelor of Arts in Graphic Design HANDLED WALK-IN AND TELEPHONIC CLIENT INQUIRIES WITH PROFESSIONALISM AND EMPATHY. PROMOTED FUNERAL SERVICE PACKAGES TO POTENTIAL CLIENTS, EXPLAINING BENEFITS AND OPTIONS. ASSISTED WITH ONBOARDING NEW CLIENTS AND PROCESSING PAYMENTS. MAINTAINED CLIENT RELATIONSHIPS THROUGH FOLLOW-UPS AND AFTERSERVICE CARE. SUPPORTED MARKETING EFFORTS BY IDENTIFYING CUSTOMER NEEDS AND SUGGESTING NEW SERVICE APPROACHES. ADMINISTRATIVE ASSISTANT | NYELETI YA RISUNA FUNERAL SERVICES | JANUARY 2020 – SEPTEMBER 2023 • • MANAGED ADMINISTRATIVE OPERATIONS, CLIENT INQUIRIES, AND SCHEDULING. ASSISTED FAMILIES WITH DOCUMENTATION, ENSURING SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY| PRETORIA, SOUTH AFRICA JULY 2021-MAY 2024 Diploma in Counselling and Communications Skills EPP MHINGA SECONDARY SCHOOL| MALAMULELE, SOUTH AFRICA 2019 Matriculation Certificate [High School Diploma] • • • • COMPLIANCE WITH LEGAL REQUIREMENTS. COORDINATED LOGISTICS FOR FUNERAL SERVICES, ENSURING SMOOTH AND RESPECTFUL PROCEEDINGS. MAINTAINED CLIENT RECORDS, PROCESSED CONTRACTS, AND PREPARED REPORTS. CONDUCTED COLD CALLS TO PROSPECTIVE CLIENTS TO INTRODUCE SERVICES AND OFFER SUPPORT DURING PLANNING. UTILIZED A CRM SYSTEM TO TRACK CLIENT INTERACTIONS, MANAGE SERVICE PIPELINES, AND FOLLOW UP EFFICIENTLY. PSYCHOSOCIAL SUPPORT WORKER (ACADEMIC) | HOLY ROSARY SCHOOL | SEPTEMBER 2023 – NOVEMBER 2024 • • • • PROVIDED EMOTIONAL AND ACADEMIC SUPPORT TO STUDENTS, HELPING THEM OVERCOME PERSONAL AND LEARNING CHALLENGES. FACILITATED BOTH INDIVIDUAL AND GROUP INTERVENTIONS TO ENHANCE WELL-BEING AND ACADEMIC PERFORMANCE. DESIGNED WORKSHOPS ON TOPICS SUCH AS EMOTIONAL REGULATION, PERSONAL GROWTH, AND STUDY HABITS. COLLABORATED WITH TEACHERS AND PARENTS TO SUPPORT HOLISTIC DEVELOPMENT OF STUDENTS. SKILLS Administrative & Customer Service • • • • • • Office Coordination & Scheduling Teaching, Tutoring & Psychosocial Support Graphic Design & Creativity (Developing) • • Client Support & Customer Relations Data Entry & Record Keeping Language Teaching • CRM Systems & Contract Processing Cold Calling & Service Promotion Lesson Planning & Curriculum Development • Time Management & Task Prioritization TEFL-Certified English • Branding & Logo Design o Visual Literacy & Design Thinking o Adobe Creative Suite Workshop Facilitation (e.g., (Photoshop, Illustrator, Stress Management, Personal etc.) Development) • Composition Academic & Emotional Support for Students • Typography & Visual Communication, Active Listening & Empathy o Content Creation & Basic Video Editing Personal & Professional Attributes Proactive & Self-Motivated • Emotionally Intelligent & Adaptable • Strong Work Ethic & Reliability • Problem-Solving & Critical Thinking • Quick Learner & Detail-Oriented REFERENCE Mr. G. Mshaikwa Deputy Director – Holy Rosary School 📞- Ms. N.P. Chauke Manager – Nyeleti ya Risuna Funeral Services 📞- Dr. R.P.P. Baloyi Pastor 📞-