Rishitha

Rishitha C Email:-Mobile No :- Address: Bengaluru, Karnataka SUMMARY OF EXPERIENCE Results-driven professional with 1 years and 11 months of experience in cybersecurity operations and Salesforce Marketing Cloud (SFMC). Skilled in security monitoring, incident response, and threat analysis using IBM QRadar SIEM. Hands-on experience in handling Indicators of Compromise (IOCs), log analysis, and security incident management. Experienced in SFMC email campaign management, automation, A/B testing, and performance analysis. Strong analytical mindset with the ability to balance security and business needs. Passionate about learning and applying emerging cybersecurity and marketing technologies. SKILLS IBM qradarSIEM service now Email Campaign Management A/B Testing Security Monitoring Journey Creation Incident Response Security Reporting Performance Analysis Automation Studio Deliverability Monitoring PROFESSIONAL EXPERIENCE Infosys Dec 2021 to Nov 2023 Responsibilities : Managed email campaign deployment in Salesforce Marketing Cloud (SFMC), optimizing engagement. Conducted A/B testing, performance analysis, and deliverability monitoring. Created automated customer journeys using SFMC Journey Builder. Ensured accurate dynamic content, personalization, and rendering across devices. Analyzed email marketing metrics and provided insights for optimization Role : System Engineer Responsibilities : Raising Tickets : When users encounter problems or have requests, they can raise a ticket to report the issue or make the request. Ticket Handling : Once a ticket is assigned to a system engineer, they are responsible for analysing the problem and taking appropriate steps to resolve it. If a ticket cannot be resolved within the defined timeframe ,the system engineer should escalate it to the appropriate team for further investigation. Closing Tickets : After Handling the ticket the system engineer can close the ticket in the ticketing system. Project: MS Amlin Account Worked experience on offenses using SIEM (Security information and Management) monitoring tool IBM Qradar for analysing, creating incidents with respective resolver teams. Worked experience on handling IOCs by creating manual incidents for blocking of all IOCs (IPs, Domains, URLs, Hashes ,Email IDs) at respective security tools and backtracking of IOCs in SIEM environment for identifying and malicious activity. Worked Experience on creating Daily SLA reports. Worked experience on doing health check monitoring. Log Source Reports, Handling MS Amlin Account. EDUCATION Bachelor of Technology (B.TECH) Majors: Computer Science and Engineering (CSE) University: Jawaharlal Nehru Technological University Anantapur (JNTUA) Year: 2020 CERTIFICATIONS Purdue Applied Cybersecurity Essentials Certified Marketing cloud Email Specialist