- Reply rate:
- 50.0%
- Availability:
- Hourly ($/hour)
- Age:
- 45 years old
- Location:
- Arpora, Goa, India
- Experience:
- 14 years
Rimjhim Hazarika
E-mail:-Contact Number: -
WORK EXPERIENCE IN VARIOUS CAPACITIES
LEARNING & DEVELOPMENT:
Behavioural programs like Personality Development, Time, Conflict and Stress Management, Team
Building, Emotional Intelligence at Work and Personal Relationship Management, Motivation and
Leadership Skills.
Focused programs on Guest Delight, Creating WOW moments, Repeat Business, Guest Interaction,
Guest Engagement.
Coaching, feedback collation, and strategic interventions for and on behalf of the GM at Ananda in
the Himalayas and CEO & Chairman at Neemrana Group of Hotels.
Creating Hotel Operations and Guest Handling SOPs for 12 properties, each varying from the other
due to difference in room inventory. On completion, cascading and training GMs, Hotel Managers,
Department Heads and Managers across all Neemrana properties on the established SOPs.
Created and ran Gender Equality, Diversity at Work and POSH programs across all properties.
Member of the POSH board for Neemrana Group of Hotels.
Train The Trainer (TTT) programs on Facilitation Skills and Module & Department Specific Training.
Communication and Language Skills (US, UK & Neutral), Business Communication, Soft Skills &
Customer Centricity.
Generic and Customized Content Design, Development, Delivery and Assistance in Delivery.
Training Needs Analysis with the end result of a structured roadmap of deliverables.
Accountable for Hiring & Learning and Development needs in the vocational vertical of Pearson
Education.
Conducting interviews & training/learning need analysis and creating assessment centres to certify
trainers pan India.
Master Trainer for all Trainers in the West and South of India, and overall development through
innovative and creative ways to enhance their learning curve and growth resulting in high Batch
throughput and placement numbers.
Designed feedback mechanisms to support Audits and Learning for Trainers.
HUMAN RESOURCES:
On the Hiring panel for all organisations associated with, so far.
On the panel for internal promotion process at Pearson, Ananda and Neemrana.
Owning Induction, On-boarding, Mentorship Programs, Employee Grievances, Redressal and
Retention. Lateral Skilling and facilitating lateral movement, across board.
Conducting Voice/HR/Line (Panel) interviews for applicants at the entry and middle management
positions across businesses / sites. Induction & New Hire Orientation of new joinees. Hiring out of
multiple locations – Ad and Vendor venues, Campuses, Job Fairs, across sites / COEs (Centres of
Excellence).
SPOC (Single Point of Contact) from Central Human Resources for ‘Genworth’ and ‘GE Insurance
Solutions’ COEs.
Responsible for managing, delivering and reporting ‘Required vs Delivered’ numbers for ‘Genworth’
and ‘GE Insurance Solutions’ in the ‘Daily Hiring Tracker’ to leadership, within the specified TAT.
SPOC for the Voice Trainee Program from Central Human Resources, induction of Voice Trainees, coordination with Training for the same, conducting pre and post placement sessions. Overall
responsibility of 100 % placement of Voice Accepts graduating from the Voice Trainee (VT) pool into
Voice based processes and Voice Rejects into non voice processes.
QUALITY, AUDITS, OPERATIONS SUPPORT:
Monthly Quality check of all Departments for a minimum of four properties at Neemrana Group.
Collation of feedback and sharing with the Chairman, CEO, CFO and Hotel manager/GM. Coaching
the Property Heads and respective Managers to implement necessary SOPs and changes. Follow up
to check progress.
On the panel for Classification of Properties, to ensure all parameters of SOPs are met and
classification awarded by the Ministry of Tourism.
Duty Manager shifts twice a month for Ananda in the Himalayas to check operational SOPs being
met and Guest satisfaction check.
Demonstrate a results-driven approach throughout all activity, benchmarking performance against
retention and engagement KPIs and reporting results back to key business stakeholders
HR, Training and Centre Audits for Pearson Education. (West & South India)
Training Audits and Certification for Trainers for various clients.
GUEST & CUSTOMER ENGAGEMENT:
Owned the process of collating Guest Feedback on Tripadvisor, through email, comment cards,
personal interaction and escalations. Sharing with all stakeholders, mapping solutions, responses
and follow up with respective properties for both Ananda & Neemrana.
Single point of Contact for high priority guests to ensure a seamless experience whether weddings,
pre-wedding shoots, movie and music video shoots.
Driving a Customer/Guest Centric approach in all organisations associated with, and experience of
managing multiple stakeholders and complex priorities in both luxury and non-luxury segments.
Building relationships with key stakeholders across marketing, technology and business intelligence,
to help drive continuous improvement and a better experience for customers/guests.
Adopted a customer lifecycle approach to communications, using insight to target messages that
proactively mitigate churn and drive usage at key moments of truth in the customer journey.
Clients served for outsourced corporate training: WNS (Gurgaon, Mumbai, Pune), WIPRO IT (Pune), BMC
Software, XANSA Technologies (Pune), American Express (Gurgaon), Google India (Hyderabad), Convergys
India Pvt Ltd (Gurgaon), Wipro BPO (Okhla, Delhi), IBM (Gurgaon, Pune), Dell (Hyderabad, Gurgaon), EXL
Services (Noida), Vertex (Gurgaon), HDFC Bank, The Oberoi Group of Hotels & Indian Airlines (New Delhi),
DaimlerChrysler (Mercedes Benz- India, Pune), Genpact LLC (Delhi NCR), Bata (Hush Puppies, Delhi, NCR),
ITC Wills Lifestyle (Delhi, NCR), etc.
EMPLOYMENT HISTORY
Jan 2020 – till date
Cluster Hiring & Learning & Development Manager, DoubleTree by Hilton, Goa.
Apr 2018 to Aug 2019
Training, HR Manager & Ops Support Manager, Neemrana Group of Hotels, Neemrana.
Dec 2015 till Apr 2018
Learning & Development Manager, Ananda in the Himalayas, Rishikesh.
Jan 2015 till Dec 2015:
Independent Training Consultant.
Feb 2013 till Dec 2014:
Manager, Academics at IndiaCan, Pearson Education.
May 2012 till Jan 2013:
Independent Training & HR Consultant.
October 2011 to May 2012:
Manager Training at Ignite Minds Learning & Development.
April 2009 to Oct 2011:
Personal Sabbatical.
March 2008 to April 2009:
Manager HR & Training Delhi NCR at Mindspace Human Capital Ltd.
October 2005 to February 2008:
Training Consultant at In-Site.
September 2002 to September 2005:
Hiring Specialist at GE Capital International Services.
AWARDS & ACHIEVEMENTS
Understudy for a Six Sigma Green Belt project by Puja Kher (AM-Hiring, GECIS) on ‘Effectively
reducing % of No Show Candidates’ (2004)
Selected from Delhi NCR to be featured in show called ‘Cracking Careers’ in March 2008 for careers
in HR and Learning & Development.
Letters of appreciation for “effectively driving result oriented initiatives in consistent & innovative
Hiring” and “100 % Placement Status for Voice Trainee batches graduating” in 2005 from GECIS
TRAININGS ATTENDED
Currently undergoing Certification for Life / Business & Executive Coaching from Centre for
Professional Growth (CFPG), New Delhi & Coaching & Leadership International (CLI), Canada.
Jun ’16: Certified Reiki Healer Level-2
Nov ’15: Certified Reiki Practitioner Level-1
Dec ’12: Attended and Graduated from a 300 Hour Yoga TTC from Shivananda, Rishikesh.
June 08: Attended and Graduated from a 200 Hour Yoga TTC from Shivananda, Rishikesh.
Mar 07: Successfully graduated from a Train the Trainer Program on Emotional Intelligence and
Leadership Skills.
Jul 06: Successfully graduated from a Train the Trainer Program on Time and Conflict Management
and Team Building Skills.
Oct 05: Successfully graduated from a Train the Trainer Program on Facilitation, Customer Service,
E-mail writing, Orientation to Culture and Communication Skills.
Jun 04: Participated and successfully completed ‘Panel Interviewing’ from GECIS, emerging as a
certified ‘Panel Interviewer’ to take a final call on all mid & entry level applicants by combining both
HR and Line interviews.
Dec 03: Successfully completed (Call Takers Excellence) Voice Gauge Training from GE Capital
International Services. Emerged as a Certified Voice Interviewer / Trainer.
May 03: Successfully completed ‘Hiring the Right People’ from GE Capital International Services.
Emerged as a Certified HR Interviewer.
EDUCATIONAL BACKGROUND
2001: Graduation in Bachelor of Arts, University of Delhi.
1998: XII STD, PUC, Bishop Cotton Women’s Christian College, Bangalore, Karnataka.
1996: X STD, ICSE, Blue Mountain School, Ootacamund, Tamil Nadu.
