Rimjhim Hazarika

• Conducting behavioural programs like Personality Development, Time, Conflict and Stress Management, Team Building, Emotional Intelligence at Work and Personal Relationship Management, Motivation and Leadership Skills.

• Coaching, feedback collation, and strategic interventions for and on behalf of GM/CEO.

• Focused programs on Guest Delight, Creating WOW moments, Repeat Business, Guest Interaction, Guest Engagement.

• Owning Induction, On-boarding, Mentorship Programs, Employee Grievances, Redressal and Retention. Lateral Skilling and facilitating lateral movement, across board.

• Conducting Voice/HR/Line (Panel) interviews for applicants at the entry, middle & senior management positions across businesses / sites. Induction & New Hire Orientation of new joinees. Hiring out of multiple locations – Ad and Vendor venues, Campuses, Job Fairs, across sites / COEs (Centres of Excellence).

• Demonstrating a results-driven approach throughout all activity, benchmarking performance against retention and engagement KPIs and reporting results back to key business stakeholders.

• Driving a Customer/Guest Centric approach in all organisations associated with, and experience of managing multiple stakeholders and complex priorities in both luxury and non-luxury segments.

• Building relationships with key stakeholders across marketing, technology and business intelligence, to help drive continuous improvement and a better experience for customers/guests.

• Adopting a customer lifecycle approach to communications, using insight to target messages that proactively mitigate churn and drive usage at key moments of truth in the customer journey.

• Owning the process of collating Guest Feedback on Tripadvisor, through email, comment cards, personal interaction and escalations. Sharing with all stakeholders, mapping solutions, responses and follow up with respective properties.