Riley James Lindayen
IT specialist
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Professional Summary
Dedicated IT and cybersecurity professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Working hard to stay abreast of new developments in the IT and Cybersecurity industry.
Experience
Desktop Support Specialist
May 2024 – Present│N-Medtech, Marina, California
Resolved various hardware and software problems experienced by clients in multiple healthcare facilities
Used Freshdesk ticketing software to administer remote technical support to users
Worked closely with other IT staff members to resolve complex technical problems.
Installed, configured, and maintained desktop computers, printers, scanners, and other peripheral devices.
IT Support Specialist
August 2024 – May 2025│True Story Foods, Fairfield, California
Provided technical advice to colleagues regarding installation procedures or troubleshooting techniques.
Inspected and verified integrity of IT hardware in production plant areas
Utilized Enterprise Resource Planning software (CSB) to make critical changes and fixes for end-users and factory employees
Provided technical support through Freshdesk ticketing software, creating and updating technical documentation for various IT-related situations
Technical Support Agent
December 2023 - March 2024│uTax Software, Vallejo, California
Maintained up-to-date knowledge on resolving hardware and software issues
Performed software updates and technical solutions while ensuring minimal disruption of service levels
Created detailed documentation of client support interactions for future reference and swift resolution
Utilized remote screen sharing and communication software to provide timely support to clients all over the country
Sabbatical
December 2021 - December 2023│California State University San Bernardino
Returned to finish bachelor's degree at California State University San Bernardino and worked to assist relatives burdened by cancer and treatment
IT Administrative Assistant
July 2021 - November 2021│Contra Costa County Employment and Human Services, Pleasant Hill, California
Performed helpdesk support for hundreds of end-users to assist with IT issues
Managed user credentials and accounts using software tools
Performed damage control assistance in multiple social engineering attacks on county employees
Use of Active Directory, Microsoft Office Suite, and proprietary software tools to provide support to 25+ IT requests per day across the county
Education
Completed coursework towards Bachelor of Science (B.S.) in Information Technology GPA 3.7
December 2022
California State University-San Bernardino, San Bernardino, CA, US
Relevant Coursework
IST 3110 Information Technology Management
IST 3420 System Analysis & Design
IST 4410 Advanced Database Management
IST 4610 Cyber Security Management
Awards & Honors
Cum laude
Contact
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Vallejo, CA 94591
Skills
End-user support
Ticketing System Management
Microsoft 365
Active Directory
Customer Service Expertise
Search Engine Solution-Oriented
References
Becky Burns — UTax Software
Key Accounts Support Advisor
Coworker
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Dan Burns — UTax Software
Key Accounts Support Advisor
Coworker
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Keith Nisby — N-Medtech
CEO at N-MedTech
Supervisor
--Extracurricular Activities
Cyber Intel & Security Organization at CSUSB
National Cyber League
Certifications
CompTIA Security+
Exterro ACE Forensic Toolkit Certification
Magnet Certified Forensic Examiner (MCFE)
Testout Network Pro
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