Riley James Lindayen

I am a dedicated and adaptable IT Support Specialist with a strong foundation in end-user support, desktop management, and technical troubleshooting across diverse environments including public sector, healthcare, enterprise, and manufacturing. With several years of hands-on experience, I have developed the ability to resolve complex technical issues quickly while maintaining a high standard of customer service and clear communication.

My expertise includes supporting Windows 10 and 11 systems, managing user accounts via Active Directory, and utilizing Microsoft 365 applications such as Outlook, Teams, Excel, and Word. I have experience working with various ticketing systems like Freshdesk to manage IT service requests efficiently and provide timely resolutions. My background also includes supporting ERP platforms like CSB in a production setting, ensuring continuous system availability and operational accuracy.

I have worked in multiple high-demand environments, from supporting hundreds of users at Contra Costa County Employment and Human Services to troubleshooting hardware and software for healthcare professionals at N-Medtech. At uTax Software, I provided remote technical support to clients nationwide using screen sharing tools, performed updates, and ensured minimal service disruptions during peak tax season operations.

In addition to technical proficiency, I bring a strong sense of initiative and a commitment to learning. I hold certifications including CompTIA Security+, Magnet Certified Forensic Examiner (MCFE), Exterro ACE, and TestOut Network Pro, which reflect my growing expertise in cybersecurity and digital forensics. These certifications complement my practical experience and reinforce my capability to contribute to IT teams focused on both security and performance.

I have supported a wide range of tasks, from setting up and maintaining desktop and network equipment to assisting with system configurations, documentation, and hardware repairs. I’m comfortable collaborating with teams, communicating with end users, and adapting quickly to new tools or procedures. My academic background in Information Technology, along with participation in groups like the Cyber Intel & Security Organization and the National Cyber League, underscores my commitment to professional development.

Overall, I bring a dependable, solution-oriented mindset to every role I take on. I strive to not only resolve technical problems but to contribute to more secure, efficient, and user-friendly IT environments.