Rikka Zarah A. Quiestas

RIKKA ZARAH A. QUIESTAS Phase 4E B6 L24 Golden City Subdivision, Barangay Dila, City of Santa Rosa, Laguna |- Objective Seeking a growth-oriented company that I can showcase my skills, experiences and knowledge and be able to learn new things that can be helpful for me in the future. Education ab mASSCOMMUNICATION (UNDERGRADUATE) | MARCH 2002 | uNIVERSITY OF PERPETUAL HELP-BIÑan campus Training/Skills/Abilities I attended the Young Leaders Development Program when I was in WNS Philippines because they saw my potential and I’m one of their top agents. Attended quite a number of up-training to enhance my skills and learn new knowledge as well. Was able to practice multi-tasking due to the nature of my work. Handled almost hundreds of calls a day. Used MS-Outlook in one of my accounts so I have quite a knowledge about it. Was able to navigate different tools at the same time. Can type fast. Experiences customer care specialist (xerox-na) | concentrix | april 2011-november 2013 We assist mostly business customers like law firms, as well as schools and universities who has a Xerox machine and we focused mainly on their concerns such as paper jams, unable to print, not powering on etc. Most of them are asking for service calls (dispatching a technician) but if we have opportunity and if they are willing, we troubleshoot with them. customer service advisor (t-mobile uk) | WNS Philippines | october 2008-november 2010 We assist Pre-Pay customers for 9 months focusing mainly on customer’s concern about their mobile phone and internet. Then I was selected and transferred to a different team which is the Loyalty and Retentions Team and our main job is to save customers from leaving the network by offering them options and alternatives that’s best for them thru the available promotions and giving them freebies as well. TECHNICAL SUPPORT REPRESENTATIVE (DISH NETWORK) | E-PLDT VENTUS | SEPTEMBER 2007 JUNE 2008 We assist customers on problems and issues regarding their satellite dish like signal problems, missing channels, receiver and remote problems etc., by following the troubleshooting steps provided for each problem. PERSONAL DETAILS NAME: RIKKA ZARAH ARINA QUIESTAS AGE: 34 MARITAL STATUS: SINGLE CITIZENSHIP: FILIPINO BIRTHDAY: OCTOBER 19, 1983