RIGEL HOPE O. MANUEL
Blk 7 Lot 13 Ph2, Countryside Subdivision
Tayud, Lilo-an, Cebu 6002
Email:-
Contact number: (-
Alternate contact number: (-
PERSONAL DATA:
Age:29 yrs old
Civil Status:Single
Date of Birth:October 17, 1987
Place of Birth:Cebu City
Citizenship:Filipino
EDUCATIONAL ATTAINMENT:
Primary:San Roque Child Development School
Yati, Liloan, Cebu
S. Y-
Secondary:San Roque Child Development School
Yati, Liloan, Cebu
S.Y-
Tertiary:AMA Computer Learning Center
Mandaue, Cebu City
Associate in Internet Technology
S.Y-
QUALIFICATIONS:
Dedicated towards work; hardworking; trustworthy; systematic; fast learner
Excellent time-management and communication skill with the flexibility and experience
Has an excellent customer service skill
Has the natural ability to work with less supervision
Personable with a positive attitude; interface well with clients
Of Good moral character
Experienced working at any work shifts
WORK EXPERIENCE
Stream International Global Services Philippines Inc.
7/F, i2 Bldg, AsiaTown, IT Park, Apas, Lahug, Cebu City 6000
Position: Dell Technical Support Representative
Worked From August 19, 2008- June 4, 2010
Responsibilities: Assist customers in troubleshooting hardware Dell desktops and laptops over the telephone or through chat support. Provide excellent technical advice or send onsite technician when necessary and replacement of hardware. Accommodates client disabilities by recommending devices and techniques. Improves system performance by identifying problems; recommending changes.
Teleperformance (formerly Aegis PeopleSupport)
Teleperformance Tower, AsiaTown, IT Park, Apas, Lahug, Cebu City 6000
Position: Executive Operations for a healthcare provider known as Blue Shield of California
Worked From November 15, 2010 to September 1, 2016
Responsibilities: Assist members with their health insurance policies. Provide accurate information on doctors and facilities accessible to their location. Process online payment of monthly premiums for dental and medical insurance. Provide them with the utmost customer service experience by calling doctors, facilities and pharmacies to check the availability of services needed.
CHARACTER REFERENCE:
Hazel Garcia
Teleperformance
Team Lead, Operations
(-
Ma. Jose Karlos Bardaje
Teleperformance
Quality Analyst
(-
Karen Sandra Fe Flores
Teleperformance
Customer Service Representative
(-
