Riezel Marie Capule

Riezel Marie L. Capule 719 F Ma. Cristina St., Sampaloc, Manila --​ ​ OBJECTIVE ​ I am eager to apply my background in customer service and copywriting to the fast-paced world of e-commerce, specifically in email marketing. I’m focused on helping brands build stronger relationships with their customers through compelling, conversion-focused email campaigns. ​ ​ EXPERIENCE E-commerce Assistant (Freelance)​ Self-Initiated Project 2024 – Present Key Responsibilities:​ -Created basic email and product descriptions using persuasive copywriting​ -Helped monitor social media messages and basic ad performance SKILLS ​ - Excellent Communication & Persuasion​ - Customer Relationship Management​ - Cold Calling & Lead Nurturing (basic)​ - Time Management & Task Prioritization​ - Basic Copywriting & Marketing Messaging​ - Computer Literate | Google Workspace | CRM (willing to learn)​ - Fluent in English & Filipino​ CERTIFICATES ​ Copywriting Dojo Philippines February 24, 2025 - Present​ - Training in persuasive writing using different frameworks​ Banco de Oro - Client Service Associate ​ March - May 2019 National Certificate II ●​ Front Office Services ●​ Cookery November ●​ Bread and Pastry Key Responsibilities:​ Character Reference: - Delivered frontline customer service to banking clients, addressing inquiries and promoting financial products.​ - Promoted and introduced relevant banking products to clients during service interactions. Movie Stars Café- Food Attendant ​ July 2018-January 2019 Key Responsibilities : ​ - Maintained excellent customer service and hospitality under fast-paced conditions.​ - Ensured compliance with food safety standards and service guidelines​ EDUCATION The National Teachers College 629 J. Nepomuceno St., Quiapo, Manila​ Bachelor of Science in Hotel and Restaurant Management- ​ Jhazz Tenorio ​ SWA- DSWD-​- ​ ​ Rodolfo Perez ​ Restaurant Manager ​ JG Lechoneria Lechon belly ​-. Jonathan Pangilinan ​ QS Engineer - Wow Branding Holdings Inc ​- Production