RIDWAN BAKARE
IT Support Specialist
https://www.linkedin.com/in/adekunlebakare/
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PROFESSIONAL SUMMARY:
Professional IT Support Specialist with over 6 years experience supporting local and
International organizations. Proficient in SharePoint Online, Office 365 services, Customer
Service & support, Server administration, Hardware & Software troubleshooting.
Excellent reputation for resolving problems and improving customer satisfaction.
SKILLS/TOOLS
Excellent Customer Service
System Administration
DHCP, DNS and TCP/IP Networks
Slack, TeamViewer, Google Workspaces
Remote Troubleshooting and
Diagnostics
Enterprise and End user Technical
support expertise
Infrastructure Services: Azure Active
Directory, Windows OS
Microsoft 365 Technology: Microsoft
SharePoint Online, OneDrive for
Business, Teams, Microsoft Exchange,
Microsoft Streams, Power Automate
MAC & Windows Operating System
WORK EXPERIENCE
Sterling Oil Exploration & Energy Production Co. Ltd
User Support Specialist (Tier 2) | Oct. 2022 - Present
Performing network maintenance and system upgrades including service packs, patches,
hot fixes and security configurations.
Monitoring performance and ensuring system availability and reliability for over 200
users.
Assisting with the deployment of various network devices and services, including laptops,
IP phones, Cisco routers, switches & firewalls, Wireless LAN, VPN, and MFA.
Researching and evaluation new products and services. Prepared recommendations for
implementing new systems, procedures, and organizational changes.
Creating reports and presentations outlining findings and presenting them to the
leadership management.
Tek-Experts
Technical Support Specialist (Tier 2) | Oct. 2020 - Sept. 2022
Served as the first point of escalation from the tier 1 support engineers before final
escalation to the Technical Advisor and the Microsoft Back-end team.
Managed and Provided support for a team of technical support engineers aligned to me
by reviewing customer scenarios and providing an advanced technical review.
Carried out objective reviews with the team to track the performance of the daily, weekly,
and monthly KPIs while spooling performance reports from the Power BI software.
Tek-Experts
M365 Technical Support Engineer | Sept. 2019 - Oct. 2020
Engaged Enterprise Administrators and users over phone calls and email sessions and
chats to understand, investigate, diagnose and resolve technical issues
Troubleshot and provided resolutions to issues within SharePoint, OneDrive, O365
Applications, Azure Active Directory.
Assisted enterprise customers with Azure AD, DNS setup, Exchange Online,
O365/SharePoint app deployment, Hybrid SharePoint Deployment.
Explained technical information in clear terms to non-technical individuals to promote
better understanding.
Documented support ticket communications and resolution steps for future reference
and addition to the knowledge base.
Enhanced Enterprise users' productivity and automated repetitive tasks by writing
PowerShell scripts.
Casuaurina International Limited
Lead IT Support Officer | Feb. 2018 - July. 2019
Managed internal systems, perform troubleshooting, configured, installed, maintained
and upgraded computer systems' hardware and software for client companies.
Installed CCTV cameras for clients and troubleshoot related issues eventually delivering
an on-site report to the management.
Managed office LANs, Wi-Fi, and video conferencing systems.
Resolved user-related problems by providing technical guidance and expertise.
Implemented procedures for the management of company network and IP phone
systems.
Nextworks Limited
IT Support Engineer | February, 2016 - Dec, 2017
Troubleshot, repaired software and hardware problems on PCs, laptops, workstations,
printers and related hardware.
Supported a wide range of products from Cisco Systems, Troubleshooting of Routers and
Switches.
Performed testing and problem analysis for server, desktop, and IT infrastructure.
Prepped new laptops and desktops for deployment; installed software and operating
systems
Assisted in installation, configuration and maintenance of network hardware and
software components.
Managed the rack and stack of local data center, fixing network cables, taking care of
power supplies.
CERTIFICATIONS:
Microsoft | LindedIn | IBM
Microsoft Certified: Azure Fundamentals
Microsoft 365 Certified
Microsoft Collaboration: SharePoint, Teams,
and Groups
Microsoft Office 365: Administration (Office
365/Microsoft 365)
Microsoft Power Automate: Advanced
Business Automation
Power BI: Dashboards for Beginners
EDUCATION:
2010 - 2014 | University of Ilorin. Kwara State, Nigeria
BSc. Computer Science
