Ridwan Bakare

Welcome!

I'm Ridwan Bakare, an IT Support Specialist based in Lagos, Nigeria, with 6+ years of experience supporting local and international organizations. My expertise includes SharePoint Online, Office 365 services, customer service, server administration, graphics design, and hardware/software troubleshooting.

Why Choose Me?

Customer Service: Known for excellent service and support, boosting user satisfaction.

Network Proficiency: Proficient in DHCP, DNS, TCP/IP networks.

Remote Troubleshooting: Skilled at diagnosing and resolving issues remotely.

Infrastructure Services: Experienced in Azure AD, Windows OS, system administration.

Cross-Platform: Proficient in MAC & Windows OS.

Tools and Collaboration: Familiar with Slack, TeamViewer, Google Workspaces, Microsoft 365 technologies.

Support Expertise: Seasoned in enterprise and end-user technical support.

Professional Experience:

Tek-Experts Nigeria

Technical Support Specialist (Tier 2) | Oct. 2020 - Sept. 2022

At Tek-Experts Nigeria, I managed a team of support engineers, tracked KPIs, and resolved technical issues for enterprise customers.

Sterling Oil Exploration & Energy Production Co. Ltd

User Support Specialist (Tier 2) | Oct. 2022 - Present

Currently, I maintain networks, deploy devices, and research new solutions for over 200 users. I provide recommendations and present findings to leadership.

Previous Roles:

Lead IT Support Officer at Casuaurina International Limited | Feb. 2018 - July 2019

IT Support Engineer at Nextworks Limited | Feb. 2016 - Dec 2017

In these roles, I managed internal systems, troubleshoot, and provided user support.

Education and Certifications:

BSc. Computer Science, University of Ilorin, Nigeria (2010 - 2014)

Microsoft Certified: Azure Fundamentals

Microsoft 365 Certified

Microsoft Power Automate: Advanced Business Automation

Microsoft Collaboration: SharePoint, Teams, and Groups

Power BI: Dashboards for Beginners

Microsoft Office 365: Administration

Connect with me for IT discussions or collaborations. I'm eager to network with like-minded professionals.