RICO G. HERNANDEZ
CURRICULUM VITAE
CONTACT
C A R E E R OB J E C T IV E
ADDRESS
P1 S3 B4 L11 Belvedere Towne
Brgy. Paradahan I,
Tanza, Cavite 4108
Philippines
Highly skilled, customer-centric and experienced call center agent with good
communication, organization skills, enthusiastic and positive approach to
work seeks to establish a career with a company desirous of building a solid
team of agents to manage inbound campaigns.
MOBILE
-
E X P E R I E N CE
EMAIL-SKYPE
rico.hernandez23
E D U C A T I ON
Bachelor of Science in
Business Management Major
in Marketing
Cavite State University Trece
Martires City Campus
2010 – 2014
Computer Hardware
Servicing NC II
Interface Computer College
October 2008
SKILLS
Customer Service
Good communication
and interpersonal skills
Active listening skills
Attention to Detail
Ability to multi-task
Ability to work
independently or as part
of a team
LANGUAGE
English
Tagalog
RMS Collect Philippines
3F SM City Dasmarinas Annex Governor’s Drive Pala-Pala
Dasmarinas, Cavite, Philippines
Retail & Consumer Associate
April 2016 – January 30, 2019
Effectively manage large amounts of incoming calls.
Open and maintain customer accounts by recording account information
Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
Assist with placement of orders, refunds, or exchanges.
Follow communication procedures, guidelines and policies.
Deal with after sales inquiries, billing and collection concern.
Keep records of customer interactions, process customer accounts and
file documents.
Work with customer service manager to ensure proper customer service
is being delivered.
Xerox Business Services Philippines
7th Floor One-Ecom Bldg., Mall of Asia Complex
Pasay City, Philippines
Customer Care Assistant (Healthcare Account)
August 2014 – February 2016
Effectively manage large amounts of incoming calls
Verifying and explaining the benefits and coverage associated with
different types of health care plans.
Follow communication procedures, guidelines and policies.
Work with customer service manager to ensure proper customer service
is being delivered.
Answering inquiries about claims of the provider.
RICO G. HERNANDEZ
CURRICULUM VITAE
P E R S O N A L P R O F ILE
CONTACT
ADDRESS
P1 S3 B4 L11 Belvedere Towne
Brgy. Paradahan I,
Tanza, Cavite 4108
Philippines
MOBILE
-
EMAIL-SKYPE
rico.hernandez23
Age
Date of Birth
Birthplace
Religion
Civil Status
TIN No.
SSS No.
:
:
:
:
:
:
:
29 years old
January 8, 1990
Davao City
Roman Catholic
Married-
R E F E R E N C ES
Ryan Trujillo
Supervisor
RMS Collect Phils.
3rd Floor SM Dasmariñas, Dasmarinas City, Cavite, Philippines-Jenrose Gallano
Workforce Manager
RMS Collect Phils.
3rd Floor SM Dasmariñas, Dasmarinas City, Cavite, Philippines-Charmain Geolamin
Retail & Consumer Associate
RMS Collect Phils.
3rd Floor SM Dasmariñas, Dasmarinas City, Cavite, Philippines-
I hereby certify that the above information is true and correct to the best of
my knowledge and belief.
RICO G. HERNANDEZ
