Ricky M. Aguado

RICKY AGUADO 📍 Victoria Village, Baguio City 📞- ✉️-PROFESSIONAL SUMMARY Dedicated IT professional with strong experience in network management, ICT technical support, and quality assurance. Currently working as a Senior ICT Support Specialist at a local government unit, ensuring efficient network performance and overseeing ICT-related projects. Adept at solving technical issues, maintaining secure systems, and preparing consolidated reports to support data-driven decisions. CORE COMPETENCIES • ✅ Network Management & Administration • ✅ ICT Project Quality Assurance • ✅ Technical Support & Troubleshooting • ✅ Report Consolidation & Documentation • ✅ Systems Monitoring & Maintenance • ✅ Client Support & Communication • ✅ Government ICT Operations PROFESSIONAL EXPERIENCE • Senior ICT Support Specialist Local Government Unit | Baguio City | July 2022 – Present • Administer and maintain the organization’s network to ensure stable and secure operations across all departments. • Conduct regular quality assurance evaluations on ICT projects, ensuring compliance with technical standards. • Respond to and resolve technical support requests from internal users regarding hardware, software, and connectivity. • Prepare and consolidate comprehensive ICT operational reports to support organizational planning and decision-making. • Coordinate with different units in the implementation and monitoring of ICT systems and infrastructure. EDUCATION Bachelor of Science in Information Technology [University of Baguio] | Graduated: 2022 CERTIFICATIONS • Installation and Training Synology FS6400 • GrandStream VoIP Admin Certification • HikVision APNR Solution and Demo Certification • HikVision Smart City and Smart Traffic Management Solution Certification • TP-Link Product Enablement OMADA TOOLS & TECHNOLOGIES • Network Monitoring Tools (PRTG Network Monitoring Tool) • Network Attached Storage File Storage System • LAN/WAN Configuration • CCTV Installation, Management and Troubleshooting • VPN & Firewall Setup and management • Voice over IP Administration and Management • Windows Power Toys • Draw.Io • Canva REFERENCES Available upon request.