Rick Rocky Tarcena

Rick Rocky S.Tarcena Blk 38 Lot 33 Dasma 1 Golden City Brgy.Salawag, Dasmarinas City Cavite Contact No:- Email Address:-OBJECTIVE: I would like to improve my social skills by interacting with customers as well as display my work Ethic and apply what I’ve learned and experienced. EDUCATIONAL BACKGROUND: -) BACHELOR OF SCIENCE HOSPITALITY MANAGEMENT EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY CAVITE CAMPUS -) INFANT JESUS MONTESSORI CENTER, SAN MARINO DASMARINAS, CAVITE -) SALAWAG ELEMENTARY SCHOOL DASMARINAS CAVITE COMPETENCIES & SKILLS: CUSTOMER SERVICE SKILLS TEAM PLAYER BUT CAN WORK INDEPENDENTLY AMENABLE TO WORK ON SHIFTING SCHEDULES CAN WORK WITH OR NO SUPERVISION GOOD COMMUNICATION SKILLS JOB EXPERIENCE:_____________________________________________ Customer Service Representative (June 2022- Feb 2025) TASKUS (Voice, Chat, & Email support) Research and resolve issues reported by the client's end-users via phone, email, and chat support. Manage and maintain a test lab of devices running services to be used for reproducing customer issues. Document all information on customer interaction according to standard operating procedures. Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences. Works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. Customer Service Representative (July 2021- Mar 2022) SLK Global / Coforge Voice Financial Account Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. CREDIT/ACCOUNT OFFICER -)NORKIS FINANCIALS CORP. To assist the Branch Manager in developing the NFC market area by promoting the services of the company to individuals and different institutions. To prospect/canvass for customers within his area of assignment. To do an actual and thorough credit investigation of every loan/borrower applicant in order to determine his creditworthiness as a strict requirement before the sale is to be consummated. To brief and educate every customer on the company’s policies relating to instalment sales in order to know his/her responsibilities. To collect the receivables assigned to him according to the monthly amortization schedule based on the promissory note signed by every customer. To approve or disapprove every loan applicant based on the result of his actual credit investigation. HEAD WAITER -)`LAVOROZO CATERING Guides the quest to their seats. Assign waitstaff to the tables. Prepare the food and drinks in the buffet. Manage the design of the event. SERVICE CREW (2016) JOLLIBEE CORP. Process bills for the customer and also issue them receipts. Help with outdoor delivery or with food preparation in the kitchen, depending on what is required at any particular time. Get the tables cleaned at once when customers are through with their dining. Provide helpful answers to queries or questions proffered by customers. SEMINARS AND TRAINING ATTENDED: Strengthening the HM through first–aid Training management (March 2016) Mrs. Cecilia B. Surio Personal Development (September 2016) MR. Leo P. Delibios HRM Dean University of Perpetual Help System Communication skill (October 15 2016) Dr. Frederick C Pena Campus Administrator NC-III Event Management Services (February 26, 2017) Mrs. Tara On The Job Training ( 600hrs ) GOLDEN PHOENIX HOTEL MANILA Kitchen staff, Employee in cafeteria laundry SEANDREALAE TOURS AND TRAVEL CONSULTANCY (600HRS) ticketing staff PERSONAL DATA: Date of birth December 2, 1996 Place of birth : Navotas City Nationality : Filipino Age : 28 Sex : Male Height : 5”6 Religion : Roman Catholic Civil Status : Married CHARACTER REFERENCES: Perrie PanaliganIrish tiongson CEL. #-CEL.#- Customer Service RepresentativeBranch Control Officer SLKglobal/CoforgeNorkis Financial's corp I hereby certified that the above information are true and correct to the best of my knowledge and belief. ____________________ Applicant