Richie Sy

Sy.Richie IT OFFICER PROFESSIONAL SUMMARY CONTACT --Cebu City EDUCATION ACLC TAGBILARAN Bachelor of Science in Information Technology Results-driven IT professional with extensive experience in maintaining and enhancing the technological infrastructure within the hospitality industry. Skilled in implementing and managing hotel IT systems, including property management systems (PMS), point-of-sale (POS) systems, and guest services platforms, to ensure seamless operations and exceptional guest experiences. Adept at diagnosing and resolving technical issues promptly, training staff on IT best practices, and safeguarding data through rigorous cybersecurity protocols. Demonstrates a proactive approach in adopting emerging technologies to optimize workflows and enhance operational efficiency. Highly collaborative, detail-oriented, and committed to maintaining the highest standards of service in fast-paced, customerfocused environments. WORK EXPERIENCES IT Officer 2023-Present 1521Mactan Resort and 1521Hotel+Spa - SKILLS Network Topology (VLAN/LAN) CCTV Configuration Graphics Designer Install, configure, and maintain IT infrastructure, including networks, computers, servers, and telecommunications systems. Technology Infrastructure Management: Ensuring the smooth operation of the hotel's IT systems, such as property management systems (PMS), point-of-sale (POS) systems, and reservation platforms. Network and Connectivity: Maintaining high-speed internet access for guests and staff, managing secure Wi-Fi networks, and ensuring seamless connectivity throughout the property. System Security and Data Protection: Implementing cybersecurity measures to safeguard sensitive guest and hotel information against potential threats. Technical Support: Troubleshooting and resolving hardware and software issues for staff and guests, ensuring minimal disruptions to operations. Hardware and Software Upgrades: Installing and upgrading IT equipment, such as servers, computers, and communication devices, and ensuring all software is up-todate. Integration and Innovation: Exploring and implementing new technologies to enhance guest experiences, such as smart room controls or mobile check-in systems. IT Service Engineer - Sanmiguel Foods System Maintenance and Troubleshooting: Managing and maintaining manufacturing software and systems, such as ERP (Enterprise Resource Planning) tools, production tracking systems, and machine control systems. Diagnosing and resolving technical issues to minimize downtime. Network and Infrastructure Management: Ensuring stable network connections, maintaining servers, routers, and other hardware critical to communication and automation within the manufacturing facility. Cybersecurity: Implementing measures to safeguard sensitive operational and production data from cyber threats, and ensuring compliance with industry security standards. IT Specialist - Water World Cebu System Management: Overseeing and maintaining key systems such as property management systems (PMS), point-of-sale (POS) systems, and booking platforms. Network Administration: Ensuring stable and secure internet connections for guests and staff, managing Wi-Fi networks, and troubleshooting connectivity issues. Technical Support: Providing assistance to hotel staff and guests by resolving hardware and software issues promptly. Data Security: Implementing robust cybersecurity measures to protect guest information and hotel data from breaches and unauthorized access. Equipment Management: Installing, upgrading, and maintaining IT hardware, including servers, computers, routers, and other communication tools. IT Staff - Eloisa Royal Suites System Maintenance: Managing property management systems (PMS), point-of-sale (POS) systems, and guest service platforms to ensure uninterrupted functionality. Network Administration: Overseeing internet connectivity, Wi-Fi services for guests, and internal networks to ensure stable and secure communication. Technical Support: Assisting hotel staff with troubleshooting hardware and software issues, such as computers, printers, and payment systems. Data Security: Implementing cybersecurity protocols to protect sensitive guest and hotel data. Hardware Management: Installing, repairing, and upgrading IT equipment, such as servers, computers, and routers. Software Implementation: Ensuring that hotel software is up-to-date and compatible with operational needs. Staff Training: Educating hotel employees on using IT systems effectively and following best practices for cybersecurity.