Results-driven IT professional with extensive experience in maintaining and enhancing the technological infrastructure within the hospitality industry. Skilled in implementing and managing hotel IT systems, including property management systems (PMS), point-of-sale (POS) systems, and guest services platforms, to ensure seamless operations and exceptional guest experiences. Adept at diagnosing and resolving technical issues promptly, training staff on IT best practices, and safeguarding data through rigorous cybersecurity protocols. Demonstrates a proactive approach in adopting emerging technologies to optimize workflows and enhance operational efficiency. Highly collaborative, detail-oriented, and committed to maintaining the highest standards of service in fast-paced, customer-focused environments.