personal info
01A Saint Andrew Street, Saint Michael Subdivision Hagonoy Taguig City, Philippines
Contact #-
Email:-Skills
Typing, Proofreading, Data Entry, Transcription
richelle roman
Quality Assurance Analyst
Experience
Quality Assurance analyst • telus international philippines inc • 2015 June – present
- Studying samples of emails and phone calls using statistical methods of monitoring.
- Reporting the results of the study.
- Encoding the opportunities gathered to be used for improvement.
- Conducting process alignment sessions that helps the company meet the needs of the business.
escalation agent • scopeworks asia inc • 2008 oct – 2010 aug
- Proofreading transcribed audios.
- Transcribing escalated audios.
- Side by side coaching to the agents.
Education
BSE- English Major • 2001-05 to 2002-06 • Rizal Technological University
secondary education • 1997-06 to 2001-03 • Bicutan Parochial School
