Richelle Roman

I have been working as a Customer Experience Analyst in a BPO company for two years. The job requires keen attention to details and updates that support the customer support structure plan. Analyzing email responses with its opportunities that need to be improved leading to the highest quality of customer service satisfaction. Conducting meeting and alignment sessions with the team that talks about different action plans that would help create more effective and quality results. Skills require great comprehension of customer's concern. Ability to follow guidelines and processes. Proper management of tools designed specifically for different types of issues. Microsoft basics, Google Sheets, and Excel were the tools used in the auditing process.