Richelle Gutierrez | Freelancer Resume

Richelle Gutierrez Virtual Professional I am a virtual professional and provides services in administrative and management tasks to a high quality level to make people’s lives easier. What I do depends on what my clients do for a living and a combination of things based on what the client needs and when they need it. - - WORK EXPERIENCE Manila, Philippines SKILLS General VA DT Group LLC Social media and digital marketing skills 08/2019 - Present, Houston TX Market Talent acquisition techniques Achievements/Tasks Handled various administrative tasks including Acquisitions, Lead Generation, Skiptracing, assisted in the hiring and recruitment process, sending SMS via LeadSherpa and managed the business social media accounts among other things. I also did follow up calls on seller leads using either Podio or Mojo and did a lot of data ﬁling which involved Google sheets. Customer Service Representative Citigroup Business Processes and Services LLC 04/2009 - 07/2018, Bonifacio Global City Taguig Metro Manila Philippines Administrative skills SkipTracing Telemarketing Real Estate Provided knowledgeable response to customer questions regarding their Citi mortgage accounts, i.e payments made, escrow, homeowner insurance, amortization schedule. Customer Service Representative Cyber City Teleservices Clarkﬁeld Pampanga Philippines Achievements/Tasks Helped customers with complaints and questions and provided information on products and services of Washington Mutual. Lead Generation Email Support Market Research LANGUAGES English Full Professional Proﬁciency Filipino Native or Bilingual Proﬁciency CERTIFICATES Career Service Examination This test generally measures your readiness to work in the public sector. It is administered by the Civil Service Commission (CSC) across the country. EDUCATION Bachelor of Science in Business Administration St. Paul University Philippines 03/2001 - 04/2005, Courses Management Accounting Cold Calling Customer Service Appointment Setting Achievements/Tasks 01/2006 - 03/2009, Strong verbal and written communication skills Chat Support