Richelei Keith Damasco Bangayan

Richelei Keith Bangayan Multi-skilled Virtual Assistant Phone : - Email:- PROFESSIONAL SKILLS Customer Relationship Management Technical & Billing Support Lead Generation & Sales Appointment Setting Team Leadership & Coaching Process Improvement & Digital Tools CRM & Support Platforms Proficiency Multichannel Communication Construction Project & Account Management SOFTWARE EXPERIENCE CRM Platforms: Atlas, ISP, GSP, Samson Customer Support Tools: Avaya, Dialpad, Call Tools, NCompass Productivity Suites: Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Calendar, Gmail) Design & Presentation Tools: Canva Process Improvement: ChatGPT (for documentation and workflow optimization) Telecom & Billing Systems: DOS (for billing and account management) Lead Generation Tools: Google Maps, Yellow Pages, White Pages BUSINESS AFFILIATION OWNER / CEO Jhun Keith Construction| – March 2024 Billing support Order processing Team leadership WORK EXPERIENCE EXECUTIVE ASSISTANT Daemang Mission International Church |March 2022 – May 2025 Calendar Management Bookkeeping Filing Management LEAD GENERATION SPECIALIST Outsource Excellence | February 2024 – March 2024 Lead sourcing Appointment setting Admin support CUSTOMER SUPPORT AGENT/ SPECIALIST Iqor Philippines | March 2023 – December 2023 Lead sourcing Appointment setting Admin support HEALTHCARE PROVIDER SPECIALIST Sutherland| August 2022 – December 2023 Claims assistance Benefits verification Call escalation CUSTOMER SUPPORT AGENT Alorica | February 2020 – March 2022 Billing support Order processing Team leadership EDUCATION ANGELES CITY NATIONAL HIGH SCHOOL May 2019 High School Graduate REFERENCES Eloisa Dizon | Nautical Staffing |Executive Virtual Assistant |-Almario Sevilla Jr. | JhunKeith Construction | Co-Owner |-Jennifer Salvaleon | Sbovacom /Virtual Admin Assistant |-