Richel Parac

Richel Parac Work Experience Appliance Company Skills Customer Service Attention to Detail Problem-solving Team Management Data Entry Microsoft Email Management Education History June 2013 - March 2017 North Valley College Foundation, Inc. Bachelor of Science in Pharmacy Training / Courses General Virtual Assistant Medical Virtual Assistant Medical Billing Training Insurance Verification and Prior Authorization Training September 2024 - September 2025 Dispatch Customer Service Representative Scheduled and dispatched service technicians for appliance repairs based on location, availability, and priority. Served as the main point of contact for customers, providing updates, answering questions, and ensuring a positive service experience. Managed daily service logs and updated job statuses using internal dispatch and CRM systems. Worked closely with technicians, service managers, and parts departments to streamline operations and meet customer needs efficiently. Concentrix CVG, Philippines August 2021- September 2024 Content Moderator (Facebook /Instagram) Help keep the online community positive and respectful by addressing violations promptly and supporting respectful interactions. Regularly look at what users are posting to make sure it follows the platform’s rules. Find and remove any posts that are offensive, inappropriate, or against the rules. Team up with other moderators to discuss and solve content issues, ensuring everyone is on the same page. Cyber City Teleservices, Inc. (IQOR) October 2019- June 2021 Customer Service Representative: Address and resolve customer issues or concerns efficiently. Give clear answers and useful information about products or services. Make sure customers are happy with their experience and assist with follow-ups if needed. Sales Representative: Persuade potential customers to buy products or services using effective pitches. Listen to customer needs and recommend the best solutions. Develop and maintain strong relationships with customers to encourage repeat business. Email Support: Address and reply to customer emails in a timely manner. Sort and manage emails based on their urgency and importance. Ensure all email responses comply with company policies and regulations. Makilala Medical Specialist Hospital , Inc August 2017-May 2019 Pharmacy Staff Accurately prepare and provide medications to patients according to prescriptions. Monitor medication use to prevent errors and ensure patient safety. Offer guidance on drug interactions, dosages, and side effects to patients and healthcare professionals. Keep detailed and accurate records of medications, patient histories, and treatment plans. Manage billing processes, including insurance claims and patient payments related to medications and pharmacy services.