Richard Sanchez

20 Road One, Riverside Vill., Brgy. Sta. Lucia, Pasig City, Philippines 1608 |- | - RICHARD SANCHEZ PROFESSIONAL SUMMARY 12 years of proven track record of success in contact centers. Accumulated a diverse range of experiences, including roles such as Academic Program Advisor, Inside Sales Representative, Territory Manager, Account Executive, Business Development Officer, and more. Accomplished Territory Manager with 5 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Motivational and positive Program Advisor with success effectively guiding qualified students to pursue their education in Germany. Providing enrollment guidelines, processing student qualifications to get them enrolled successfully in their desired program. SKILLS ● ● ● ● Proficient in pipeline management, ensuring accurate tracking of sales stages and timely follow-up. Utilized sales reporting and CRM processing tools including Salesforce and HubSpot. Managing cold-calling with hot leads, maintaining a consistent flow of opportunity progression from the prospecting and qualification phases to proposal submission and successful closure. Strong ability in conducting document reviews and qualification assessments. Adhering to the fundamental qualification standards, leveraging the BANT framework for successful opportunity progression. ● ● ● ● Proficiency in research, data analysis, and strategic decisionmaking. Utilizing Microsoft tools such as Microsoft 365, Microsoft Excel and PowerPoint for data analysis and presentation creation. Researched clients' and leads' backgrounds to gain insights into business needs and industry trends and practiced consultative selling approach to understand client needs and tailor solutions accordingly. Proficiency in utilizing communication tools like Zoom, Skype, and Google Meet. ● ● Proficient in preparing impactful presentations and conducting productive meetings by delivering comprehensive information to showcase our brand's reputation, products, and services, with a focus on cultivating dependable client relationships. Skilled in effectively communicating and collaborating with crossfunctional teams to achieve shared goals. WORK HISTORY ACADEMIC PROGRAM ADVISOR 10/2021 to 03/2023 GUS Education Business Process Solutions and Services Phils. Inc., 9F Robinson Zeta Tower Bridgetowne, C5 Road, Ugong Norte, Quezon City ● ● ● Maintained student database and electronic records for each student contact. Pipeline management over 200-300 students from initial application right through to payment of tuition fees. Responsible for promoting GUS's program portfolio to potential students over the phone and via email, forming a vital and integral part of the sales team. Educated students on course selection to align with career goals. TERRITORY MANAGER | INSIDE SALES REPRESENTATIVE 02/2021 to 09/2021 Emapta - Ekahau Wireless Design, JMT Building Ortigas Upper Ground Floor, JMT Corporate Condominium, ADB Avenue, Pasig City, ● ● ● ● Managed accounts within US and APAC territory. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Communicated regularly with the territory, regional and strategic managers for daily support and strategic planning for accounts. Established successful account relationships with Technology Engineers, Business owners, and Corporate Directors by building rapport and maintaining consistent communication. ACCOUNT EXECUTIVE | BUSINESS DEVELOPMENT OFFICER 09/2017 to 11/2020 BH Technology Support | Pioneer Square Brands, Silver City 1A, 1604 Pasig, Philippines ● ● ● ● Communicated between internal and external stakeholders, clients and vendors. Managed sales cycle from first contact to established customer sale and maintained a solid customer base. Recorded and maintained sales prospect and sales data within customer relationship management system. Presented product concepts and offerings to clients based on established specifications and preferences. CASE MANAGER | ESCALATION TEAM 11/2016 to 06/2017 Teledirect - Airbnb, 21st Floor, Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City ● ● ● Mediated between customer and property owner concerns, offering excellent support and solution in every escalated case. Educated customers and property owners about billing, payment processing, and support policies and procedures. Handled pending cases and made critical decisions to finalize and close the case by investigating all evidence and information provided by both parties. MARKETING ASSOCIATE 07/2015 to 11/2016 RealPage, 2nd Floor Rockwell Business Center, Tower 3, Meralco Compound, Ortigas Avenue, Pasig ● ● ● Providing real estate property details to every call inquiry. Gather essential information to tailor fit any offered amenities of the available properties and have it aligned accordingly to the buyer or tenant interests and needs. Ensured to get a successful ocular visit booking on every call. COACH | CUSTOMER SERVICE REPRESENTATIVE 10/2013 to 06/2015 The Results Company - Target Online Retail Store , Silver City 2/F Silver City Mall, Frontera Drive Corner Julia Vargas Avenue, Ugong, Pasig City ● ● Handled Performance Improvement Plan (PIP) Team, Supervised 10-12 co-workers, ensuring that every team member will be coached and motivated to improve their performance and help them to deliver the expected results according to the business needs. Worked with team members to handle escalated customer issues. CUSTOMER SERVICE REPRESENTATIVE 06/2008 to 05/2010 The Resource Group - Office Depot Online Retailer , 8th Floor Hanston Building Emerald Avenue Ortigas Center Pasig City ● ● Assisted customers with placing orders, product prices and inventory, order tracking, and upselling promotional sales. Investigated and resolved customer inquiries and complaints quickly. CUSTOMER SERVICE REPRESENTATIVE /TECHNICAL SUPPORT 06/2006 to 06/2008 Teletech - Office Depot Online Retail Store, Level 2, Robinsons Place, Santo Domingo, Cainta, Rizal 1900 ● ● EDUCATION Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Responded to customer requests for products, services and company information. Informatics International College, St. Francis Square, Ortigas Center, Mandaluyong Diploma in Business Computing -) Business Computing is a course of study that covers both business studies and computing from a commercial or business perspective, that opens up a wide range of career opportunities in either IT or general management. Far Eastern University, Nicanor Reyes Sr, Street, Sampaloc, Manila Bachelor of Arts, Fine Arts Advertising (1994 - 1996) The Fine Arts Advertising major provides the foundation of both the visual design and marketing aspects of advertising. The program develops the discipline, such as illustration, fashion design, package design, merchandising, corporate identity, digital arts, animation, and photography. Achievers of this program are highly qualified Advertising Arts Practitioners. Mt. Carmel School (1990 – 1994), 769 Aurora Blvd, Project 3, Quezon City, Metro Man High School Diploma Primary - Aquinas School (1988 – 1994), 183 F. Blumentritt, Street, San Juan