Richard Ledesma

 R ICHARD D. LEDESMA 727 Batanes St., Sampaloc, Manila, Philippines 1008 Contact Nos :-,- WORK EXPERIENCE TEAM LEADER (CONSUMER ELECTRONICS) COVERGYS PHIL May 2012-May 2016 TEAM MANAGER APAC CUSTOMER SERVICE Sept 2010-Dec 2011 CUSTOMER SERVICE REPRESENTATIVE SITEL PHIL (XM SATELLITERADIO) Feb 2008-Aug 2010 Sales Clerk, 7-11 Convenience Store, AIC - Ortigas Branch March 2006-July 2006 Stock Clerk, Ace Hardware, SM Megamall Branch November 2004 – April 2005 Job Description: Encoding of inventory, merchandising and sales Food Attendant, Burger King – Ermita Branch January 2001 - July 2001 Job Description: Attending to customers, assembles food, cooking and store maintenance Kitchen Staff, Red Ribbon Bakeshop-Hemady Branch March 1999 – August 1999 Job Description: Attending to customers, assembles food, cooking and maintenance of kitchen EDUCATIONAL ATTAINMENT PRIMARY: P.Burgos Elementary School 1986 to 1992 SECONDARY: M. L. Quezon University 1992 to 1996 TERTIARY: Polytechnic Univ of the Phil 1996 to 2000 SPECIAL INTEREST/SKILLS Computer literate (MS WORD and EXCEL) Housekeeping Operations particularly as Room Attendant Playing guitar TRAININGS AND SEMINAR/WORK SHOP Finishing Course for Call Center Agents, February 19-March 3, 2007 ABS -C BN BayanWap and Trilink The Power of Service Excellence, Hotel Food and Beverage and Housekeeping Operations, January 31 – February 4, 2006 Interlink Manpower Development and General Services, Inc. Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Services to Passengers in Passenger S paces, December 7 – 8, 2005 Harbor Training Center Inc. Proficiency in Crisis Management and Human Behavior Training including Passenger Safety, Cargo Safety and Hull Integrity Training, December 5 – 6, 2005 Harbor Training Center Inc. Basic Safety Training (Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, and Personal Safety and Social Responsibility) November 11 – 19, 2005, Far East Maritime Foundation Inc.