Richard Cristobal

Cristobal, Richard Galo Reyes Street, Barangay 11, Lipa City, Batangas Mobile No.: - Email Address:- PERSONAL DETAILS Age: 31 Birthday: May 11, 1990 Language Spoken: Filipino & English Height: 5'8 Religion: Roman Catholic Civil Status: Married OBJECTIVE To be part of your company that will enhance my skills, broaden my knowledge, gain experience, and opportunity for professional growth. QUALIFICATIONS AND SKILLS Computer skills: Typing 40 wpm Computer Programs: Microsoft Office- (Word, PowerPoint, Excel), Adobe Photoshop, System Application Product (SAP), and Business One Languages Spoken: Filipino (Fluent) and English (Fluent) Other skills: • Experienced in handling people during operations and leading them in the following quality standards. • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Fostered in planning, leading, organizing, and communicating things and situations of various people of dynamic cultures. • Knew how to manage different duties simultaneously • Multi-exceptional in assessing and interpreting composite financial data • Strong phone contact handling skills and active listening • Self-motivated and determined • Can work under pressure EDUCATION STI COLLEGE LIPA Lipa Campus BS in Information Technology- WORK EXPERIENCE RESULTSCX ❖ Customer Service Representative (December 11, 2021 - Present) ➢ Help customers activate a new radio ➢ Process payment for a radio subscription ➢ Offer plans for radio ➢ Process payment over the phone ➢ Discuss the bill charges KGB PHILIPPINES (VERIZON) ❖ Customer Service Representative (October 12, 2020 - May 6, 2021) ➢ Activate mobile device and sim card of the customer ➢ Discuss data usage with the customer ➢ Provide the best option and plan for the customer ➢ Give suggestions on what will be the best mobile device and data for the customer ➢ Make sure that we update our clients in regards to their data usage EQUUS SMOKING REQUISITE TRADING L.L.C. ❖ Shisha Guy (October 12, 2019 - September 29, 2020) ➢ Welcome guests on arrival ➢ Regard all guests with a smile, happy, friendly, and professional attitude. ➢ Take orders from guests ➢ Recommend and suggest the best flavor of Shisha to the customer ➢ Do customer service inquiries about Shisha ➢ Collect supplies from the store ➢ Ensure a clean, safe, and well-maintained workstation ➢ Ensure good communication with the Management and the customers ➢ Be familiar with the company's internal policies and safety procedures. ALORICA LIPA ❖ Customer Service Representative (Nov 13, 2015 - August 2, 2019) ❖ RTA-Real Time Analyst (Feb 02, 2016 - May 19, 2016) ❖ FTD account for Valentine's Day and Mother's Day ➢ Help customers place orders online. ➢ Help customers to understand what is the reason behind, why the package did not deliver on time. ➢ Determining the cause of the problem ➢ Discuss the breakdown of the payment on their order ➢ Check the information on their online account. (Macy’s account) ➢ Resolve product or service problems by clarifying the customer's complaint ➢ Acknowledging and resolving customer complaints. TELETECH LIPA ❖ Customer Service Representative (Dec 13, 2014 - Nov 5, 2015) ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Greet customers warmly and ascertain the problem or reason for calling. Open and maintain customer accounts by recording account information Help customers manage their bills. Help them to understand the cost of their bill and the breakdown of it. Discuss usages and how they use their bill Help customers pay their bills over the phone Contact the customer to remind them of their due balance Resolve customers billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills RD PAWNSHOP INC. ❖ Branch Head (July 1, 2012 - Nov 23, 2014) ➢ Managed stores profitability through managing controllable expenses, finance, and income. ➢ Develop people effectively and efficiently to elevate quality execution of standards. ➢ Developed Shift Managers to enhance their competencies and character. ➢ Led the team on how to execute better operational standards than before, better than expected, and better than the others. ➢ Delivered extraordinary results in terms of Service and Hospitality, and Quality Products through proper empowerment of people and monitoring their performance. CHARACTER REFERENCE - Available upon request I hereby affirm that the information given in this record is true and correct to the best of my knowledge and belief. Richard Cristobal