Richard Confidence O

RICHARD CONFIDENCE OLUEBERE Abuja, Nigeria ​- -- PROFESSIONAL SUMMARY Solution-oriented IT Support Specialist with experience working with IT Support software such as Zendesk, Frshdesk, Zohodesk, Hubspot, Trello, Slack, Intercom, Monday.com, Clickup, Asana, Zapiar, and Goggle suits. I am proficient with Appointment Scheduling Tools and deeply committed to promoting sales and customer satisfaction using various Sales and Lead Generation Tools. I am a highly motivated and organized professional with a good work ethic and strong self-discipline whose thorough and precise project approach has yielded excellent results. SKILLS ●​Customer Support ●​Time Management ●​Email Management ●​Problem-Solving ●​Appointment Scheduling Tools ●​Technical Support ●​Knowledge Management Tools ●​Knowledge of Lead Generation Tools. ●​Customer Success Management ●​Team Work ●​Project Management ●​Communication EXPERIENCE 01/2023 --present Jiffye Integrated Service Ltd Customer Support ●​Assisted and responded to customer's inquiries and issues. ●​Attended to customer's complaints and responded to various tickets. ●​Ensure that company SLA is adhered to. ●​Educated customers about products and services. ●​Escalated complex and unresolved issues to appropriate departments. ●​Troubleshooting technical problems and providing technical support. ●​Assisted with product/service onboarding and customer training. ●​Participated in team meetings and provided feedback for continuous improvement. ●​Worked as a liaison between customer and company. 03/2020 – 12/2022 Troves ICT Virtual Assistant ●​Scheduled Appointments and book reservations. ●​Managed administrative tasks. ●​Prepared financial reports. ●​Created, Managed, and Scheduled social media accounts and content. ●​Assisted with bookkeeping tasks. ●​Managed content creation. ●​Handled event planning tasks. ●​Managed email. 01/2019 –02/2020 Richconfi Enterprise Sales representative ●​Build relationships with existing customers. ●​Generated leads of potential customers. ●​Resolved customer's complaints and concerns. ●​Conducted market research. ●​Educated customers on products and services. ●​Cold-called potential customers. ●​Prepared weekly and monthly reports. ●​Negotiated deals with customers. ●​Summarized and closed sales tickets. VOLUNTEERING EXPERIENCE Benjamin Michael Pharmaceuticals Sales Exhibitor ●​ Set up and arranged products to attract more customers. ●​ Suggested and explain specific products to meet customer's needs. ●​ Sell products have been promoted and keep a record of sales. ●​ Educated potential customers on the use of products. EDUCATION 2014—2018 2006--2012 Michael Okpara University of Agriculture Umudike BSc in Computer Science Second class honours Haklat college, Ijanikin SSCE grades A-C, 9 subjects including Maths and English TRAINING AND CERTIFICATIONS Digital Witch ●​Customer Support ●​IT Support ●​Telesales Telemarketing