Ricca Joy Panaguiton

Ricca Joy Fang Panaguiton Blk 13 Lot 22 Amaya Breeze Subd Casanueva St. Amaya 2 Tanza, Cavite  - /- - Career Objective: Looking for a position that will offer me a team playing and positive environment wherein my expertise in management, training and customer service can make significant contribution towards organizational growth and development. Wish to achieve maximum corporate goals. Technical and Professional Skills: Leadership skills: An experienced team leader. Management skills: Influencing, leading, negotiating and delegating abilities. Adaptability – Efficient under pressure, always meet deadlines. Strong verbal and personal communication skills. Capable of dealing with various international clients, six years of experience in the field. Organized and self-motivated to efficiently handle sales and technical contracts. Proficient in communicating effectively with excellent multitasking skills. Critical thinking, decision-making and problem solving skills. Tolerant and flexible to different situations. Well-trained to respond towards the inbound service calls, handle the queries of the clients, maintain the sales service quality, etc. Professional Experience: AIG Shared Services Team Leader October 2015- July 2017 Job Responsibilities: Manages cross-functional team. Ensure 100% service level is provided by handling and assigning everyday queues to processors. Submits required management reports in a timely manner. Deliver presentations to senior management and process owners. Making sure all staff complies with company policies. Conducts process training to staff. Recruiting new hire employees. Business Processing Specialist October 2013- September 2015 Job Responsibilities: Specialized in processing request of clients to surrender or withdraw funds from their annuity policies. Perform quality review with all the requests processed within the day. Making sure all taxes and funds requested are computed correctly. Cross-trained to process transfer of annuity to another Life Insurance company or Financial Institution. Was trained in Amarillo, TX to be able train new employees on the account. Act as a contact person when Team Leader is out. Communicates with Amarillo managers and SMEs in resolving possible issues with processors. Customer Service Associate (Sales) July 2012-October 2013 Job Responsibilities: Skilfully handles and verifies international clients request for life insurance policies Assists Account Executives by identifying which product is available and suitable for the client Communicates with clients to finalize a sale Teletech Holdings Inc. November 2008 – March 2012 Technical Support Representative – Level 2 Job Responsibilities: Solved the network connectivity issues and tracked the software and hardware defects Diagnosed system issues that’s affecting the internet connection Processed modem replacement for clients Resolved minor technical issues and prepared records for the tracking process Airlift Asia Inc. Customer Service – SCA VisMin Logistics June 2005 – April 2006 Job Responsibilities: Processed documentations needed to deliver products to Visayas and Mindanao Systematically filed and handled incomplete transactions Forwarded invoices and receipts to clients Educational Qualifications: Graduate of Bachelor of Science in Customs Administration from Asian Institute of Maritime Studies in 2005 with above average final grade.