RICCA
FLORENDO-
SUMMARY
Pursuing opportunity which allows me to grow professionally, while
effectively utilizing my versatile skill set to help promote your
corporate and exceed team goals. Friendly and efficient customer
service team member devoted to maximizing customer satisfaction
with exceptional service and support. Skilled in promoting sales to
increase revenue while addressing diverse issues.
SAN DIONISIO, Iloilo 5015
SKILLS
EXPERIENCE
•
Technical troubleshooting
•
Order fulfillment
•
Complaint resolution
•
Time management
•
Active listening
•
Product knowledge
•
Problem-solving
•
Creative thinking
•
Problem solver
•
Written and verbal
communication skills
STARTEK - Internship
Manduriao, Iloilo City • 10/2018 - 02/2019
•
Professionalism
•
Customer relationship
management
Social Security System - On-the-Job Training
04/2018 - 05/2018
•
Patient attitude
EDUCATION
Northern Iloilo State University
Estancia, Iloilo • 01/2019
Bachelor of Science in Business
Administration: Marketing
Management
Nicomeded R. Tubar Sr. National
High School
San Dionisio, Iloilo • 01/2015
Secondary
Santol Elementary School
San Dionisio, Iloilo • 01/2010
Primary
RMS Collect Phils Inc - Customer Associate
Manduriao, Iloilo • 05/2023 - 08/2025
Concentrix Daksh Philippines Corporation - Technical Advisor I
Mandurriao, Iloilo City • 10/2021 - 04/2023
STARTEK Philippines, Inc. - Customer Care Representative II
Manduriao, Iloilo City • 12/2019 - 09/2021
Gaisano Grand Group of Companies - Receiving and Docking Unit
Checker
Sara, Iloilo • 06/2019 - 11/2019
PERSONAL INFORMATION
Gender: Female
