Ricca Florendo

I have 5 years of experience providing excellent customer service through multiple channels, including phone, chat, and email. I’m comfortable speaking with customers directly over calls, where I use clear communication and active listening to resolve issues efficiently. At the same time, I excel in written communication, offering timely and accurate support through live chat and email platforms.

Technically, I’m proficient with tools like Google Workspace, Excel, and various ticketing and communication software. I’m a quick learner who adapts easily to new platforms and workflows.

Whether it’s assisting customers over the phone or supporting them through non-voice channels, I’m committed to providing a positive experience and contributing to the success of the team.